Optimal Workshop vs Userfeel
Optimal Workshop
optimalworkshop.com
Userfeel
userfeel.comSide by side
| Figure | Optimal Workshop | Userfeel |
|---|---|---|
| Price from | $199/mo | $250/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 2 | 5 |
| Spec score · User Testing | 8.0 (#10) | 8.9 (#3) |
| Spec score · User Experience Software | 8.0 (#14) | 8.9 (#6) |
| Spec score · UX Research Software | 7.9 (#13) | 8.7 (#3) |
| Headquarters | Wellington, New Zealand | London, England, United Kingdom |
| Recruitment | Recruitment options include inviting your own participants, an on-demand panel, moderated and unmoderated recruitment, and specialist recruitment services. | Researchers can filter participants by country, language, age, gender, role, and other criteria, and can use their own testers. |
| Research methods | The platform includes usability and prototype testing, live site testing, surveys, interviews, first-click testing, card sorting, and tree testing. | The platform offers moderated and unmoderated tests, surveys, card sorting, and tree testing. |
| Support | Enterprise includes dedicated onboarding and setup plus a dedicated Customer Success Manager. | Userfeel says its development and support are provided by Netstudio EE, whose employees have access to Userfeel servers and data for those purposes. |
Plans
Userfeel
- FreeFree
- Solo$3,000 a year
- Team$5,500 a year
- Enterprise$15,000 a year
- CustomPriced on request
In their own words
Optimal Workshop
Optimal Workshop has no write-up on Specifiction yet; its figures are above.
Userfeel
Userfeel gives product teams and agencies tools for usability research, combining AI analysis with feedback from human testers. Researchers can run moderated or unmoderated tests, surveys, card sorts, and tree tests. They can recruit from a panel Userfeel says has over 1 million testers across more than 40 languages, or bring their own participants. Filters include country, language, age, gender, and role. Studies can cover desktop, mobile, tablet, and app contexts. AI tools provide session summaries, sentiment analysis, and recommendations tied to session evidence; voice transcription creates searchable, time-stamped transcripts. The free plan includes 3 credits per month and supports your own tester. Solo costs $3,000 a year; Team is $5,500 a year and Enterprise is $15,000 a year. Userfeel says data is stored in the European Union and reports compliance with ISO/IEC 27001:2022, SOC 2 Type 2, EU GDPR, UK GDPR, and the UK Data Protection Act 2018. Its support and development provider has access to servers and data for those purposes.