Optimax Case Management vs Tracker
Optimax Case Management
optimaxmedical.comTracker
riverside.netSide by side
| Figure | Optimax Case Management | Tracker |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · Case Management Software | 7.8 (#64) | 8.9 (#5) |
| Audit trail | Yes | Yes |
| Deployment | cloud | cloud |
| Headquarters | Las Vegas, Nevada, United States | Atlanta, Georgia |
| Integrations | The platform supports imports and exports in Excel, CSV, XML, and JSON formats, data synchronization, and third-party API integrations. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | The maker lists use cases including intellectual and developmental disabilities, vocational rehabilitation, school health, autism programs, early intervention, aging and home health, behavioral health, residential services, veterans services, and youth and family services. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Purpose | Optimax is a cloud-based case management platform for whole-person care, data centralization, and outcome reporting for social and human services. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Security | The maker says data is backed up, encrypted, and auditable, with configurable roles and permissions down to individual fields. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | The maker says selected partners provide training, implementation management, and ongoing support services. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
| Workflow automation | Yes | Yes |
Plans
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Optimax Case Management
Optimax Case Management is a cloud platform for social and human services organizations coordinating client care and reporting outcomes. Its workflows cover client profiles and multiple cases, intakes, assessments, service plans, referrals, case notes, eligibility, authorizations, and service requests. Organizations can customize forms, fields, views, reports, dashboards, workflows, state machines, and security roles. Client, staff, and partner portals support forms, service requests, messaging, updates, resource sharing, and collaboration. Clients can update profiles, review plans and notes, request or schedule services, and submit surveys. Reports and dashboards provide program data and outcomes, with exports in Excel, PDF, CSV, and DOCX. Data exchange includes Excel, CSV, XML, and JSON, synchronization, and API integrations; named partners include DocNow, Azalea Health, Waystar, BillFlash, MDToolBox, and TriZetto Provider Solutions. Optimax says it is hosted on Google Cloud, with backed-up, encrypted, auditable data and configurable permissions down to individual fields. Browser access requires internet but no local installation. The maker describes monthly SaaS service without long-term contracts; pricing is available on request.
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.