Oracle Siebel CRM vs Sugar Serve
Oracle Siebel CRM
oracle.comSugar Serve
sugarcrm.comSide by side
| Figure | Oracle Siebel CRM | Sugar Serve |
|---|---|---|
| Price from | $68.75/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Customer Service CRM Software | 8.4 (#5) | 8.1 (#10) |
| API documentation | Oracle publishes a REST API Guide and OpenAPI specification material, including outbound REST service configuration through Web Tools. | Sugar publishes versioned Serve REST API, Sidecar and database-schema documentation, including 25.x and 26.x releases. |
| Company headquarters | Oracle's LinkedIn company page lists Austin, Texas as headquarters. | SugarCRM's contact page lists headquarters at 548 Market St PMB 59423, San Francisco, California. |
| Company legal name | Oracle Corporation is the legal registrant name shown in Oracle's SEC filing. | The current site identifies the maker as SugarAI Software Inc., formerly SugarCRM. |
| Field service | Field Service supports call routing, asset management, onsite invoicing, mobile connectivity and real-time scheduling integration. | Sugar Serve advertises skill-based scheduling and automated processes for on-demand field service and maintenance. |
| Integrations | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| License | Oracle licensing information describes Siebel CRM as commercial software with restricted-use licenses, including a restricted Oracle Open Integration license. | Current Sugar Serve products are commercial subscription software rather than open-source releases. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 4.0 out of 5 from 76 ratings |
| Rating on G2 | 3.5 out of 5 from 468 reviews | 4.5 out of 5 from 37 reviews |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 54 ratings | 4.5 out of 5 from 251 ratings |
| Rating on Google Play | No user rating or review count is displayed on the opened listing; the app shows 10K+ downloads. | 3.7 out of 5 from 458 reviews |
| Rating on Software Advice | 4.1 out of 5 from 51 reviews | 5.0 out of 5 from 1 review |
| Rating on TrustRadius | 8.3 out of 10 from 110 reviews and ratings | 9.0 out of 10 from 3 reviews |
Plans
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.