Orum vs VICIdial
Orum
orum.com
VICIdial
vicidial.comSide by side
| Figure | Orum | VICIdial |
|---|---|---|
| Price from | — | $400/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Telemarketing | 7.4 (#9) | 8.6 (#3) |
| Spec score · Predictive Dialer Software | 7.4 (#18) | 8.6 (#4) |
| Dialing | The pricing page lists power dialing, parallel dialing, click-to-call, voicemail drop, and unlimited dials as included plan features. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Integrations | Orum lists integrations for Apollo, Gong, HubSpot, Outreach, Salesforce, and Salesloft. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | Orum combines AI dialing, data enrichment, and coaching tools to help sales teams have more live conversations. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Support | Orum says onboarding includes setup, integrations, and rep training, with ongoing customer success support, live chat, and a help center. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
Plans
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.