OSDial vs VICIdial
OSDial
osdial.com
VICIdial
vicidial.comSide by side
| Figure | OSDial | VICIdial |
|---|---|---|
| Price from | — | $400/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 4 |
| Spec score · Telemarketing | 7.5 (#8) | 8.6 (#3) |
| Spec score · Predictive Dialer Software | 7.5 (#16) | 8.6 (#4) |
| Spec score · Call Center Software | 7.4 (#96) | 8.8 (#16) |
| API | The maker says OSDial includes an API for loading leads from an external webpage and lists a basic admin and agent API. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| APIs | The maker says OSDial has an API for loading leads from an external web page and lists a basic admin and agent API among its features. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Dialing | It supports predictive, power, and manual dialing, plus inbound and outbound IVR. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Free plan | Yes | Yes |
| Headquarters | Safety Harbor, Florida, United States | St. Petersburg, Florida, United States |
| Integrations | OSDial supports external databases and remote website lead insertion, and its corporate page recommends Binfone and WSS Communications as carriers. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | OSDial is an open-source predictive dialer for inbound, outbound, and blended calling. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Reporting | Its reports include real-time and summary views, agent performance, call activity, lead performance, and server performance. | VICIdial provides dozens of real-time and summary reports plus real-time campaign displays. |
| Security | The feature page says international calling is disabled by default and Asterisk is configured using security best practices. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
| Support | The Annual Support Agreement includes upgrades, five support hours and one training hour per month, after-hours support availability, and priority over hourly customers. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
Plans
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
OSDial
OSDial is a free, AGPL-licensed call-center dialer for inbound, outbound, and blended calling, including IVR. It supports predictive, power, manual, adaptive, and broadcast dialing, with custom dialplans, carrier failover, call recording, answering-machine detection, skill routing, and local presence. Campaign tools handle lead import and export, custom fields, advanced search, list mixing, external databases, and custom disposition codes. Real-time and summary reports cover calls, leads, agents, lists, and server performance. Agents can log in remotely with a phone and web browser. APIs support lead loading from an external webpage and basic administration and agent functions. OSDial can scale from a few agents to several hundred, with a sizing guide for deployments up to 480 seats. Version 4.0 is under development as a hosted solution; downloadable legacy version 3.0 remains available. Its installer erases the target drive and installs a CentOS-based operating system. There are no license fees or required support hours, but OSDial Cluster, SQL Cluster, Multi-tenant, Archive, and E-mail Template modules are non-free. Platforms include API, Linux, self-hosted, and web.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.