OSDial vs Vocalcom Hermes360
OSDial
osdial.com
Vocalcom Hermes360
vocalcom.comSide by side
| Figure | OSDial | Vocalcom Hermes360 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Telemarketing | 7.5 (#8) | 7.2 (#11) |
| Spec score · Call Center Software | 7.4 (#96) | 7.9 (#55) |
| Deployment | The downloadable OSDial 3.0.2 images are 32-bit and 64-bit Linux-based installs, and installation erases the target drive to install a CentOS-based operating system. | Hermes360 is offered as an AWS-based cloud solution and in an on-premise version. |
| Founded | 2007 | 1995 |
| Headquarters | Safety Harbor, Florida, United States | Courbevoie, France |
| Integrations | OSDial supports external databases and remote website lead insertion, and its corporate page recommends Binfone and WSS Communications as carriers. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Intended users | The maker says OSDial can scale from a couple of agents to several hundred and lists call and contact centers among its target users. | Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection. |
| Product | OSDial is an open-source predictive dialer for inbound, outbound, and blended calling. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
| Reporting | Its reports include real-time and summary views, agent performance, call activity, lead performance, and server performance. | Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses. |
| Security | The feature page says international calling is disabled by default and Asterisk is configured using security best practices. | The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. |
| Support | The Annual Support Agreement includes upgrades, five support hours and one training hour per month, after-hours support availability, and priority over hourly customers. | Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions. |
Plans
In their own words
OSDial
OSDial is a free, AGPL-licensed call-center dialer for inbound, outbound, and blended calling, including IVR. It supports predictive, power, manual, adaptive, and broadcast dialing, with custom dialplans, carrier failover, call recording, answering-machine detection, skill routing, and local presence. Campaign tools handle lead import and export, custom fields, advanced search, list mixing, external databases, and custom disposition codes. Real-time and summary reports cover calls, leads, agents, lists, and server performance. Agents can log in remotely with a phone and web browser. APIs support lead loading from an external webpage and basic administration and agent functions. OSDial can scale from a few agents to several hundred, with a sizing guide for deployments up to 480 seats. Version 4.0 is under development as a hosted solution; downloadable legacy version 3.0 remains available. Its installer erases the target drive and installs a CentOS-based operating system. There are no license fees or required support hours, but OSDial Cluster, SQL Cluster, Multi-tenant, Archive, and E-mail Template modules are non-free. Platforms include API, Linux, self-hosted, and web.
Vocalcom Hermes360
Vocalcom Hermes360 has no write-up on Specifiction yet; its figures are above.