PagerDuty vs TaskCall
PagerDuty
pagerduty.com
TaskCall
taskcallapp.comSide by side
| Figure | PagerDuty | TaskCall |
|---|---|---|
| Price from | $21/mo | $9/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · On-Call Scheduling Software | 9.0 (#2) | 7.7 (#15) |
| Spec score · On-Call Management Software | 9.0 (#3) | 7.8 (#20) |
| Automation | Automation capabilities include incident workflows, Automation Actions, and runbook automation for diagnostics and remediation. | TaskCall supports content-based alert suppression, AI-enabled alert grouping, custom incident rules, diagnostics and health checks. |
| Compliance | PagerDuty reports completed SOC 2 Type II examinations and ISO 27001 certification for its services. | TaskCall states that it has SOC 2 Type II certification and operates in compliance with HIPAA. |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | TaskCall offers email and API integrations, plus external integrations across monitoring, chat-ops, ITSM, ticketing and other categories. |
| Security | PagerDuty says it continuously monitors its systems to protect customer data and reports FedRAMP authorization at the Low baseline. | TaskCall states that its security program includes encryption in transit and at rest, role-based access controls, continuous monitoring, vulnerability management and annual third-party audits. |
| Support | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. | TaskCall advertises 24x7 customer support on every plan, including the free plan. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
TaskCall
- Starter$9 a month
- Business$19 a month
- Digital Operations$29 a month
- FreePrice not published
In their own words
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.
TaskCall
TaskCall is automated incident management software for IT and DevOps. It supports dynamic rotational on-call schedules with multiple support levels and automatic escalation, alongside custom incident rules, diagnostics, health checks, content-based alert suppression, and AI-enabled alert grouping. Teams can coordinate through Microsoft Teams, Slack, and Google Chat. Connections to ITSM tools such as Jira and Monday and ticketing tools such as Zendesk and Freshdesk provide incident context. Email and API integrations are also available, as are mobile apps for iOS and Android. TaskCall says its security program includes encryption in transit and at rest, role-based access controls, continuous monitoring, vulnerability management, and annual third-party audits. The company states that it has SOC 2 Type II certification and operates in compliance with HIPAA. The free plan lists up to five users, while paid plans are listed at $9 a month, $19 a month, and $29 a month. A 14-day trial promotes an account to Business before reverting to the initially chosen plan; paid billing begins after the trial. Live Call Routing has separate per-number and per-minute fees.