PagerDuty vs Wachd
PagerDuty
pagerduty.comWachd
wachd.ioSide by side
| Figure | PagerDuty | Wachd |
|---|---|---|
| Price from | $21/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · On-Call Scheduling Software | 9.0 (#2) | 7.3 (#20) |
| Spec score · On-Call Management Software | 9.0 (#3) | 7.4 (#25) |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | The site lists Grafana, Datadog, Prometheus, Loki, PagerDuty webhooks, GitHub, GitLab, Slack, Microsoft Teams, Twilio, and several AI inference backends. |
| Intended users | PagerDuty says its platform serves developers, reliability engineers, customer success, security, and C-suite teams. | Wachd says it is built for DevOps and SRE teams. |
| On-call scheduling | Teams can configure on-call schedules, escalation policies, rotations, and overrides to reach the responsible responder. | Schedules support primary, secondary, and custom rotation layers, time-window restrictions, and self-service overrides. |
| Support | The pricing comparison lists Knowledge Base and Community access across plans, while Standard Email & Chat Support is not included in Free and is included in Professional and higher plans. | The site directs questions to [email protected] or its Discord community. |
Plans
PagerDuty
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
- PD Reliability Platform Essential$12,000 a year
- Incident Management ProfessionalPrice not published
- PD Reliability Platform UltimatePriced on request
In their own words
PagerDuty
PagerDuty manages incidents from detection through resolution using automation and real-time collaboration. Its AIOps tools are described as reducing alerts, automating repetitive tasks, and accelerating resolution, while PagerDuty Automation standardizes workflows across people, tools, and systems. Teams can use on-call scheduling, escalation policies, stakeholder updates, ChatOps incident actions, and post-incident reviews. PagerDuty lists more than 750 integrations, with connections through email, API, or MCP; examples include AWS, Slack, Anthropic Claude Connector, Microsoft Teams, Cursor, and Datadog. Its iOS and Android apps support incident response, schedules and overrides, incident context, and automated response tasks, but require a PagerDuty account. The free Incident Management plan covers up to five users, one on-call schedule, and one escalation policy. Paid incident management starts at $21 per user per month with annual billing, and a 14-day trial is listed. PagerDuty says it serves developers, reliability engineers, customer success, security, and C-suite teams. It reports SOC 2 Type II examinations and ISO 27001 certification for its services.
Wachd
Wachd is a free, open-source incident alert and diagnosis service for DevOps and SRE teams. It receives monitoring alerts, gathers nearby operational context, and sends an AI-generated root-cause diagnosis to the on-call engineer. Context can include the last 10 GitHub commits, 30 minutes of Loki or Datadog error logs, and metric history around the alert. Supported AI backends include in-cluster Ollama, vLLM, OpenAI-compatible models, Claude, OpenAI, and Gemini. On-call schedules support primary, secondary, and custom rotations, time restrictions, and self-service overrides. Notifications can use SMS, voice, email, or Slack, with escalation for unacknowledged alerts and cancellation after resolution. Wachd runs in the customer's Kubernetes cluster, can keep incident data inside its VPC, and supports air-gapped in-cluster deployments. It says emails, IP addresses, API keys, and account IDs are stripped before AI processing. The Apache 2.0 plan costs nothing and has no licence fees.