Papaya vs SpotOn Restaurant
Papaya
papaya.co.th
SpotOn Restaurant
spoton.comSide by side
| Figure | Papaya | SpotOn Restaurant |
|---|---|---|
| Price from | $49/mo | $50/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Restaurant Menu Engineering Software | 7.5 (#26) | 8.6 (#6) |
| Hardware | Papaya says it runs on devices with a screen, including tablets, phones, handhelds, laptops and old POS devices. | SpotOn sells proprietary Station 15, Station 10, handheld, guest-display, printer, cash-drawer and networking hardware. |
| Integrations | Papaya says it connects with 150+ POS and back-office systems, 18 payment methods, and three delivery and logistics platforms. | Listed integrations include DoorDash, Uber Eats, Deliverect, Chowly, Checkmate, 7shifts, MarginEdge, Restaurant365, Tenzo, OpenTable, Shogo, DAVO and payroll providers. |
| Product | Papaya describes itself as an operating system for restaurants, covering front of house through back office. | SpotOn describes itself as a cloud-based restaurant management system with point-of-sale, online ordering and reservations, labor management, AI-powered P&L analysis, and integrations. |
| Security | Papaya's privacy policy says it uses encryption, firewalls and secure socket layer technology, while noting these measures do not guarantee against breaches. | SpotOn lists PCI PTS v7 and end-to-end encryption in the security specifications for its Handheld device. |
| Support | The pricing page lists 24/7 AI chat support in Thai and English for Starter, human-agent escalation for Pro, and priority support for Pro AI. | SpotOn advertises human 24/7/365 technical support, personalized setup and training, and software updates included in monthly software costs. |
Plans
SpotOn Restaurant
- All-In PlanFree
- All-In PlanFree
- Core Bundle$50 a month
- POS Essentials$55 a month
- Build Your OwnPriced on request
In their own words
SpotOn Restaurant
SpotOn Restaurant is a cloud-based restaurant management system combining point-of-sale, online ordering, reservations, labor management, AI-powered P&L analysis, and integrations. Its POS includes table layouts, menu management, ordering, payments, reporting, and employee tools. SpotOn presents options for full-service restaurants, bars and pubs, and counter service, as well as casual and fine dining, breweries, quick service, fast casual, cafes, and bakeries. The dashboard adds an AI menu assistant, dynamic reporting, marketing campaigns, remote management, multi-location tools, and employee tools. SpotOn Order connects commission-free online ordering to SpotOn POS and the GoTo Place app. Direct delivery integrations include DoorDash and Uber Eats; other delivery platforms are supported through Deliverect. Offline mode is designed to keep stations connected and orders flowing to the kitchen during internet outages, then sync payments when connectivity returns. Users can access the dashboard from a browser on any device. SpotOn says its restaurant POS uses proprietary hardware, so customers cannot use their own POS hardware or tablets. Pricing includes POS Essentials at $55 per station per month, plus implementation, hardware, and processing costs. Support is available 24/7/365 at no extra cost.