PatchDesk vs Redmine
PatchDesk
patchdesk.orgRedmine
redmine.orgSide by side
| Figure | PatchDesk | Redmine |
|---|---|---|
| Price from | $7/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Game Bug Tracking Software | 7.9 (#14) | 8.4 (#8) |
| Spec score · Bug Tracking Software | 7.8 (#17) | 8.4 (#11) |
| API | API access is included in the plan. | The REST API provides access and basic create, update and delete operations for documented resources, in XML and JSON formats. |
| Issue tracking | The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export. | Issue types, statuses, and workflow transitions can be customized by issue type and role. |
| Product | PatchDesk combines a customer support inbox and an engineering issue tracker in one product. | Redmine is a flexible, cross-platform and cross-database project management web application that can be self-hosted. |
| Security | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. | The security advisories page lists vulnerabilities fixed in Redmine releases and asks vulnerability reporters to email security(at)redmine.org. |
| Support | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. | The project directs users to its forums and IRC chatroom for help and discussion. |
Plans
In their own words
Redmine
Redmine is an open-source web application for managing projects, available for self-hosting. A single instance can manage multiple projects, each with its own roles, visibility settings, and enabled modules. Teams can define issue statuses and types, then set workflow transitions by issue type and role. Gantt charts and calendars use issue dates for planning, and time entries can be reported by user, issue type, category, or activity. Collaboration tools include project wikis and forums, news, document and file management, feeds, and email notifications. The repository browser supports Subversion, CVS, Mercurial, Bazaar, and Git. Its REST API provides basic create, update, and delete operations for documented resources in XML and JSON. Redmine is released under GNU GPL v2 and costs nothing for self-hosting. It should run on most Unix, Linux, macOS, and Windows systems where Ruby is available, but it does not support JRuby. The project directs users to forums and IRC for help and discussion. The download page identifies the 7.0.x branch as the latest stable version, with new features, bug fixes, and security updates.