Pawfinity vs Shepherd

Pawfinity is a cloud business management system for pet-service businesses, including grooming salons, mobile groomers, kennels, daycare, and boarding facilities. It brings together grooming appointment scheduling, client and pet records with grooming history, expense tracking, employee organization, vehicle monitoring, and multiple locations. Kennel functions include feeding schedules, medication tracking, boarding check-in and check-out, and a separate boarding calendar. Listed plan features also include point of sale, stored payments, inventory, time clock and payroll, online booking, notifications, route mapping, and QuickBooks Connect. Two-way SMS is available; costs vary with message volume, inbound replies are free, and Royal Package includes up to 250 complimentary SMS credits per month. Flat-rate plans include unlimited calendars, appointments, employee logins, clients, pets, runs, and photos. Groom & Train and Stay & Play cost $55 a month billed annually; Royal Package costs $100 a month billed annually. A 7-day trial is available. Platforms listed are Android, iOS, macOS, web, and Windows.

Shepherd is cloud-based veterinary practice management software for clinics, with tools for medical records, client requests, payments, and student-facing workflows. Its SOAP process updates the medical record and invoice, then creates discharge instructions. TranscribeAI generates SOAP notes, while DiagnoseAI offers clinical decision support and treatment suggestions; ShepherdAI features are optional. Through the client portal, clients can request appointments and prescription refills, review medical history, and access vaccine certificates. Shepherd Pay is integrated into the system and supports USB terminals, stored cards, and online pet portal payments. The subscription includes unlimited users and work stations, expert training, veterinary-experienced support, Shepherd Pay, and no implementation fees. Listed connections include IDEXX diagnostics, HomeAgain, AllyDVM, CoVet, and PetDesk; the help center also lists Shepherd OpenAPI. The company says onboarding takes four to six weeks without historical data migration, or eight to ten weeks when migrating records. Pricing is discussed during a demo. Shepherd reports an annually renewed SOC 2 Type II examination and says its production data is hosted on AWS in Ohio across multiple availability zones.