pcvisit vs ScreenMeet Remote Support
pcvisit
pcvisit.de
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | pcvisit | ScreenMeet Remote Support |
|---|---|---|
| Price from | €16.58/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Remote desktop software | 8.8 (#24) | 9.1 (#10) |
| Company history | pcvisit says it was founded in Dresden in 2004. | The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015. |
| Founded | 2004 | 2015 |
| Free plan | Yes | No |
| Headquarters | Dresden, Germany | United States |
| Integrations | PROFI includes tool integration, and pcvisit describes an integration interface for transferring remote session data into other workflows. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | pcvisit provides remote support and remote access software for transferring remote computer screens over the internet to troubleshoot hardware and software problems. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Support | The company offers personal support by email and telephone with PROFI, and says its support service is free of charge. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
| Supported platforms | Windows,macOS,Linux,iOS,Android | desktop,mobile,browser |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.