Pega CRM vs SuperOffice CRM
Pega CRM
pega.com
SuperOffice CRM
superoffice.comSide by side
| Figure | Pega CRM | SuperOffice CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 10 |
| Spec score · CRM Software | 8.1 (#93) | 9.3 (#10) |
| AI features | Yes | Yes |
| Email sync | Yes | Yes |
| Founded | 1983 | 1990 |
| Headquarters | Pega lists its corporate headquarters in Waltham, Massachusetts. | Oslo, Norway |
| Integrations | Pega Customer Service lists integrations including Azure OpenAI, Google Vertex AI, Meta Messenger, Gmail, Twilio, Salesforce Lightning, Amazon Connect, Five9, Cisco, Genesys, and Avaya. | The vendor offers an App Store with hundreds of integrations, including Microsoft tools, ERP, e-signature, marketing and project applications. |
| Marketing automation | Yes | Yes |
| Mobile app | Yes | The Mobile CRM app provides CRM data, dashboards, diaries, reminders, business-card scanning, calling, documents and video meetings on phones and tablets. |
| Visual sales pipeline | Yes | Users can track opportunities from first contact through closing and monitor pipeline status. |
| Security | Pega Cloud uses role-based access controls, supports SAML, OAuth, and Active Directory single sign-on, and lists AES 256-bit encryption at rest and TLS 1.2 and 1.3 in transit. | SuperOffice states that its cloud service is ISO 27001 certified and receives automatic updates. |
Plans
SuperOffice CRM
- StarterPrice not published
- CorePrice not published
- GrowthPrice not published
- PlusPrice not published
- SuperPrice not published
- Starter€45 a month
- Core€65 a month
- Growth€95 a month
- Plus€130 a month
- Super€160 a month
In their own words
Pega CRM
Pega CRM is a customer engagement suite built around Customer Service, Sales Automation, and Customer Decision Hub. It is intended to coordinate engagement across customer journeys while connecting systems and organizational silos. Customer Service uses AI and automation to manage self-service and human support. Sales Automation uses AI agents, autonomous workflows, and real-time insights to automate tasks and guide sellers; listed tools include lead management, opportunity insights, forecasting, workflow automation, and partner relationship management. Customer Decision Hub applies shared strategy, data, and AI across channels to make a decision for each customer at a given moment, including next-best-action capabilities. Supported channels include phone, web and mobile chat, email, web self-service, messaging, SMS, and IVR voice self-service. The web product has pricing on request. An interactive Pega Platform Community Edition trial includes App Studio, Dev Studio, and Prediction Studio. Pega Cloud lists role-based access, SAML, OAuth, and Active Directory single sign-on, plus encryption at rest and in transit. Customer Service Interaction and Back Office Portals are optimized for laptop and desktop browsers, not tablet or mobile browsers.
SuperOffice CRM
SuperOffice CRM has no write-up on Specifiction yet; its figures are above.