Pega Customer Service vs Trengo
| Pega Customer Service | Trengo | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | Yes |
| Paid from | €299/mo | |
| Platforms | Android, api, iOS, self-hosted, Web | Android, api, iOS, macOS, Web, Windows |
| API access | Yes | |
| Supported channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| Free plan | No | |
| Shared inbox | Yes | |
| Conversation routing | round_robin | |
| Included agent seats | 10 agents | |
| Team collaboration | Yes | |
| WhatsApp templates | Yes |
Listed together in Best Help Desk Software