PhoneBurner vs VICIdial
PhoneBurner
phoneburner.com
VICIdial
vicidial.comSide by side
| Figure | PhoneBurner | VICIdial |
|---|---|---|
| Price from | $11.67/mo | $400/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Telemarketing | 7.7 (#7) | 8.6 (#3) |
| Spec score · Predictive Dialer Software | 7.7 (#12) | 8.6 (#4) |
| Dialing | The power dialer places calls one at a time and keeps a live rep on every connection. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Headquarters | Laguna Beach, California, United States | St. Petersburg, Florida, United States |
| Integrations | The power dialer integrates with Salesforce, HubSpot, Zoho CRM, Pipedrive, GoHighLevel, and other tools; the page also describes open API and webhooks connectivity. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | PhoneBurner is a cloud-based power dialer that runs in a browser and automates manual work around calls. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Security | PhoneBurner’s homepage states that it is SOC 2 Type II certified. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
| Support | The product page says PhoneBurner provides US-based support and free onboarding. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
Plans
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
PhoneBurner
PhoneBurner has no write-up on Specifiction yet; its figures are above.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.