Pisano vs SuiteCX
Pisano
pisano.com
SuiteCX
suitecx360.comSide by side
| Figure | Pisano | SuiteCX |
|---|---|---|
| Price from | $0.01/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Customer Journey Mapping Software | 8.3 (#4) | 7.0 (#20) |
| Journey mapping | The product supports customer-journey visualization and mapping. | It provides persona and segment maps, storytelling maps, brainstorming maps, infographics and other journey visualizations. |
| Product | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. | SuiteCX is a customer experience platform for journey mapping, journey analytics, assessment, and planning customer experience improvements. |
| Security | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. | The company describes configurable secure environments and says customers can use shared or private servers; the opened pages do not identify a security certification. |
| Support | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. | The company says its flat license fee includes unlimited support and training in the first year regardless of users or storage, and it offers online help and training. |
Plans
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
In their own words
SuiteCX
SuiteCX is a customer experience platform for designing, visualizing and improving customer journeys. It offers more than 20 mapping visualizations, including persona and segment maps, storytelling maps, brainstorming maps and infographics. Teams can combine survey responses, NPS, CSAT, segmentation, clickstream, social, analytics and operational data in journey maps. Customer, employee and institutional assessment data can be organized to identify experience gaps and priorities. Findings and recommendations can become interactive roadmaps and project charters. SuiteCX runs in a browser through shared or private server environments and also lists API and self-hosted options. Import and export tools include RESTful, CSV and customized APIs. Customers can request changes to branding, terminology, icons, workflows, visible features and map backgrounds. Private servers have no stated limits on users, projects, maps or IPoints; shared accounts may allow up to 20 users. Pricing is on request.