PlaybookUX vs UserQ
PlaybookUX
playbookux.comUserQ
userq.comSide by side
| Figure | PlaybookUX | UserQ |
|---|---|---|
| Price from | $450/mo | $80/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Usability Testing Software | 8.5 (#7) | 7.8 (#22) |
| Spec score · User Testing | 8.3 (#7) | 7.8 (#13) |
| Support | All customers have access to chat support, while enterprise customers are assigned a dedicated customer success manager. | Account support is available at [email protected], and general inquiries can be sent to [email protected]. |
| Team collaboration | PlaybookUX says it does not limit team seats, and its workspaces support collaboration on projects and reports. | The FAQ says workspaces support up to 10 members, with shared access and credits for team members. |
Plans
PlaybookUX
- Self-serveFree
- Scale$5,400 a year
- Pro$8,800 a year
- EnterprisePriced on request
In their own words
PlaybookUX
PlaybookUX is a research platform for recruiting participants, running studies and organizing findings. Researchers can conduct unmoderated tests, moderated interviews, card sorting, tree testing, surveys, five-second tests, first-click tests and preference tests. Its stated panel has more than 7 million vetted consumer and professional participants, and users can also bring their own. Analysis tools include transcripts, notes, tags, video clips, highlight reels, heat maps and task-success analytics. AI features include follow-up questions, summaries, sentiment analysis, pattern detection, screener and script generation, and AI personas. The Figma integration imports prototypes and supports goal-completion metrics, misclick tracking, and heat and click map overlays. It also offers an API and MCP layer for connecting data with other tools and automating project creation. The platform supports web, Android, iOS, macOS and Windows, including native Android and iOS app research. Self-serve is free and allows 50 sessions annually; Scale costs $5,400 a year and Pro costs $8,800 a year.