PolicyTrak Knowledge Base vs Zendesk Guide
PolicyTrak Knowledge Base
policytrak.com
Zendesk Guide
zendesk.comSide by side
| Figure | PolicyTrak Knowledge Base | Zendesk Guide |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 10 |
| Spec score · HR Knowledge Base Software | 7.0 (#40) | 8.5 (#10) |
| Headquarters | Los Angeles, California, United States | San Francisco, California, United States |
| Integrations | PolicyTrak documents a REST API with key-based authentication, outbound webhooks to Slack and Microsoft Teams, SAML 2.0 sign-in with Azure AD, Google, and Okta, TOTP two-factor authentication, and native employee-record sync with SmartShifts. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Security controls | The employee portal supports email one-time-code login, automatic session timeouts, recognized-device reauthentication, and role-based access settings. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
PolicyTrak Knowledge Base
PolicyTrak Knowledge Base has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.