Prefixbox Search Analytics vs Site Search 360

Prefixbox Search Analytics measures how shoppers interact with store search so e-commerce retailers can assess relevance and conversion. It tracks Search Success Rate and Time to Success, alongside more than 100 search metrics across a store. Coverage includes search relevance, autocomplete, result pages, related searches and merchandising campaigns, with reporting for zero-result searches, search conversions and result clicks. The free offering is designed for retailers with more than 150,000 searches per month. Grow+ costs €1,250 per month and includes the Insights and Experimentation Suite; Enterprise pricing is by quote. Prefixbox Insights provides online and offline experimentation tools, including A/B testing. Integrations include Shopify, Salesforce, Magento, WooCommerce and custom-built stores through APIs, front-end integration or mobile app integration. Prefixbox says it uses first-party cookies and handles retailer and customer data according to GDPR privacy laws. The cloud service is hosted in Microsoft Azure datacenters with redundancy and replicas across multiple datacenters. Support includes email, a Technical Integration Team and support packages.

Site Search 360 provides customizable search for websites, including online stores. Its semantic search uses synonyms, recognizes misspellings, and interprets query meaning; its e-commerce search analyzes catalog data with an ontology and AI-enhanced semantic engine. The Search Designer lets customers select layover, full-screen, or embedded results in list or grid layouts. Integrations include Zapier, Make, Drupal, and WordPress, alongside JavaScript, shop extensions, and REST API options. Magento and OXID extensions are named, while Shopware users can contact support about integration. It can index PDF, Word, Excel, PowerPoint, and Open Office documents, with a stated 15 MB per-file limit. Search is optimized for 19 listed languages. The Free plan is free and allows 150 indexed entries and 1,000 monthly searches, with sitemap indexing, community support, and Site Search 360 branding. Columbo is $9 a month for 1,500 indexed entries and 2,000 monthly searches. A free 14-day trial requires no credit card, and its access includes a 5,000-page indexing cap. The pricing FAQ says searches above quota cost $0.004 per query.