Primero vs StarCompliance Incident Management
Primero
primero.orgStarCompliance Incident Management
starcompliance.comSide by side
| Figure | Primero | StarCompliance Incident Management |
|---|---|---|
| Price from | $687.50/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Case Management Software | 8.8 (#9) | 7.6 (#82) |
| Audit trail | Yes | Yes |
| Case management | Case management workflows cover identification, registration, assessment, planning, referrals and transfers, and case closure, with supervision, notifications, and tasking tools. | Incident Management includes configurable workflows, automated notifications, allegation categories, and a time-stamped case history with investigation details. |
| Configuration | Programme teams can configure forms, roles, lookups, reports, languages, logos, and locations through a self-service interface. | The platform describes its workflows as configurable and powered by conditional logic. |
| Custom case fields | Yes | Yes |
| Deployment | hybrid | cloud |
| Founded | 2013 | 1999 |
| Case intake forms | Yes | Yes |
| Languages | Primero is available out of the box in more than 40 languages. | The whistleblower hotline supports global reporting in more than 65 languages. |
| Purpose | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. | Incident & Policy Management brings employee policies and incident reporting together to streamline HR and compliance processes. |
| Reporting dashboards | Yes | Yes |
| Security | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. | Star says it protects data with SOC 2 Type II and ISO 27001-certified data centers, SSO and MFA, firewalls, penetration testing, and continuous monitoring. |
| Support | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. | Star offers 24/5 multi-channel support, including in-app help, email, and phone, with scheduled check-ins. |
Plans
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
StarCompliance Incident Management
- Custom pricingPriced on request
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.
StarCompliance Incident Management
StarCompliance Incident Management has no write-up on Specifiction yet; its figures are above.