Primero vs Sumac Case Management
Primero
primero.orgSumac Case Management
societ.comSide by side
| Figure | Primero | Sumac Case Management |
|---|---|---|
| Price from | $687.50/mo | $179/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 6 | 2 |
| Spec score · Case Management Software | 8.8 (#9) | 7.5 (#98) |
| Spec score · Nonprofit Case Management Software | 8.6 (#4) | 7.4 (#23) |
| Case management | Case management workflows cover identification, registration, assessment, planning, referrals and transfers, and case closure, with supervision, notifications, and tasking tools. | Included features include client profiles and intake, case lifecycle tracking, service delivery planning, communication tracking, workflows, reminders, and outcome reporting. |
| Custom case fields | Yes | Yes |
| Deployment | hybrid | hybrid |
| Free plan | Yes | No |
| Case intake forms | Yes | Web-based client intake forms can save submitted information directly into the system as client records. |
| Purpose | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. | Sumac is customizable case management software designed for nonprofits and human and social service organizations. |
| Reporting dashboards | Yes | Yes |
| Support | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. | Plans include support by phone, email, portal, and in-app tools, plus on-demand instructor-led training and automatic software updates. |
Plans
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Sumac Case Management
- Starting price$179 a month
- Sumac Case Management$179 a month
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.
Sumac Case Management
Sumac Case Management has no write-up on Specifiction yet; its figures are above.