Primero vs Thomson Reuters Case Tracking

Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.

Thomson Reuters Case Tracking is a web platform for managing fraud investigations from referral assessment through case development and prosecution outcome tracking. Teams can import cases from Fraud Detect or other sources, assign and route work, and investigate cases in a shared secure workspace. Case records hold notes, calls, tasks, documents, images, and videos. Relevant information can move into one workflow, reducing repeated entry. Fraud Detect integration imports cases and sends resolution statistics back for analytics. Workflow automation and reporting dashboards support operations. Time tracking and reports cover case and non-case hours, daily, weekly, and monthly work distribution, and team member goals. Listed capabilities include API access, conditional logic, automated deadline calculation, one-way calendar sync, email reminders, court filing integration, document analysis, legal knowledge and case-law search, e-signature integration, and Microsoft Word export. Thomson Reuters offers a free tailored demo scheduled by a representative. The product is paid with pricing on request, has no free plan, and runs on the web. The product page does not state plan limits or trial duration.