Primero vs Workpro Casework
Primero
primero.orgWorkpro Casework
workpro.comSide by side
| Figure | Primero | Workpro Casework |
|---|---|---|
| Price from | $687.50/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Case Management Software | 8.8 (#9) | 8.0 (#39) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | hybrid | A typical deployment of the standard Workpro product takes approximately six weeks, and customisations can extend that timeframe. |
| Founded | 2013 | 1969 |
| Case intake forms | Yes | Yes |
| Purpose | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. | Workpro is case management software for complaints, employee relations, information requests and other regulatory casework. |
| Reporting dashboards | Yes | Yes |
| Security | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. | Workpro supports case-level access restrictions, an audit trail, encryption at rest and in transit, and GDPR-related workflows. |
| Support | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. | Workpro offers a 24/7 online helpdesk, support by email or telephone, and remote support; its licence agreement includes one system upgrade per year. |
Plans
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.
Workpro Casework
Workpro Casework has no write-up on Specifiction yet; its figures are above.