PRISM Mystery Shopping Platform vs Qmoxi Retail

PRISM Mystery Shopping Platform supports internal and vendor-run programs for measuring brand and customer experience. It handles on-site inspections, crowdsourced microshops, web-based shops, recorded telephone shops, covert video shops, and audio shops. Evaluators can submit shop data through the integrated iSecretShop mobile app or by computer. The maker says its network includes nearly 1,000,000 registered evaluators and field agents, with more than 150 demographic data points, custom demographic fields, and multi-language and currency support. Forms can use varied question logic, while fraud checks look for suspicious patterns and examine image metadata. The dashboard combines mystery shopping with channels such as internal audits, price audits, surveys, polling, and online reputation management. It offers custom views, comparative filters, benchmarking, hierarchical access controls, and unlimited authorized users without per-user fees. Scheduled reports can be sent by API, FTP, sFTP, or email. A Team Action Module can trigger plans when field defects are found. The platform is available on Android, iOS, web, and API. Pricing is on request.

Qmoxi Retail is web-based mystery shopping and auditing software for providers and retail program owners. It supports project setup, shopper eligibility, assignment, surveys, editing, reporting, and client delivery. Shoppers use the PrestoShopper phone experience to claim work, complete visits, and get paid. The Private Platform can carry a customer’s logo, colors, domain, and company name. Qmoxi describes geofencing for real-time, location-based collection across worldwide markets, with dashboards that provide real-time insights. Research and engagement programs can run across regions and languages. The service connects with existing systems through direct system connectivity, though specific integrations are not named. Qmoxi describes secure cloud infrastructure and manages hosting and security for Private Platform customers. It also runs shopper support for those customers. Custom work remains exclusive to the organization, and Qmoxi says most enhancement requests are completed in under 30 days. The company reports PrestoShopper use by more than 150 providers, 18,000 companies, and 3 million shoppers. Pricing is on request.