Prism Operations vs UpKeep
Prism Operations
buildingengines.comUpKeep
upkeep.comSide by side
| Figure | Prism Operations | UpKeep |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Property Maintenance Software | 7.2 (#20) | 7.7 (#11) |
| Integrations | Prism uses open APIs to connect with accounting systems, building systems and other commercial real estate tools. | UpKeep lists first-party ERP connections including SAP, Oracle, NetSuite, and Microsoft Dynamics, plus Zapier, a public REST API, and webhooks. |
| Product | Prism Operations is a commercial real estate operations platform for managing work orders, preventive maintenance, inspections, compliance, vendors and other workflows. | UpKeep describes its CMMS as a mobile-first platform for work orders, preventive maintenance, asset management, parts inventory, and operational insights. |
| Security | Building Engines says Prism uses encryption, secure authentication and strict access controls, and aligns with SOC 2 Type II, GDPR and CCPA requirements. | The Trust Center says UpKeep is SOC 2 Type II examined and tested, and hosts applications on AWS in the United States with customer data stored and processed exclusively in the United States. |
| Support | Building Engines provides a support portal, self-service knowledge base, user guides, videos, product training and release notes for Prism customers. | UpKeep links to a support center for help and tutorials and offers free courses through its website. |
| Work orders | Tenants can submit requests from desktop or mobile, while requests can be automatically prioritized and routed to the right person. | The product supports creating, assigning, and completing work orders from anywhere, with mobile push notifications when a job is assigned. |
Plans
UpKeep
- Essential$24 a month
- Premium$55 a month
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Prism Operations
Prism Operations is a commercial real estate platform for managing work orders, preventive maintenance, inspections, compliance, vendors, and related workflows. Its tools include incident management, insurance tracking, contract and bid management, tenant compliance, and surveys. Tenants can submit requests from desktop or mobile, with automatic prioritization and routing. Property teams can use the Prism mobile app for work orders, inspections, and preventive maintenance away from the office. Open APIs connect the platform to accounting systems, building systems, and other commercial real estate tools. Named integrations include DocuSign for contract management and Jones for insurance certificate workflows. Building Engines describes encryption, secure authentication, access controls, and alignment with SOC 2 Type II, GDPR, and CCPA requirements. It also cites ongoing monitoring, third-party testing, and vulnerability assessments. Onboarding includes data migration, property-specific configuration, stakeholder engagement, and user acceptance training. Pricing is customized by portfolio, property type, workflows, rollout scope, and features.
UpKeep
UpKeep is a mobile-first CMMS for organizations that operate assets and have an in-house maintenance team. It brings work orders, preventive maintenance, asset management, parts inventory, and operational insights together. Teams can create, assign, and complete work orders from anywhere, with mobile push notifications for assigned jobs. Nova analyzes asset history and sensor data to optimize preventive maintenance schedules. Asset records can track lifecycle, maintenance history, warranties, depreciation, and real-time condition. Inventory tools cover part quantities, reorder points, and purchase orders. UpKeep says its mobile CMMS works offline and syncs automatically. It lists Android, iOS, web, and API access, along with ERP connections for SAP, Oracle, NetSuite, and Microsoft Dynamics, plus Zapier, a public REST API, and webhooks. UpKeep says its applications are hosted on AWS in the United States, where customer data is stored and processed exclusively. Essential costs $24 per user per month and includes unlimited work orders and locations. A 7-day trial is available, but there is no free plan.