ProHanceCX vs SureWFM
ProHanceCX
prohance.aiSureWFM
surewfm.comSide by side
| Figure | ProHanceCX | SureWFM |
|---|---|---|
| Price from | — | $599/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Customer Service Workforce Management Software | 6.7 (#17) | 7.0 (#12) |
| Forecasting | Its predictive analytics module turns historical data into forecasts and supports seasonal adjustments. | It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine. |
| Integrations | ProHance says it has integrated with Workday, SAP, Oracle, JIRA, Darwinbox, and Rippling. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Intraday management | The intraday module supports skill-based planning and gap analyses for training and hiring plans. | The real-time grid tracks Original, Revised, Projected, and Actual values, supports intraday reforecasting, and projects end-of-day service level and over/under FTE-hours. |
| Scheduling | Its simulator models capacity, including omni-channel call center scenarios, and supports automatic planning by day, week, or month. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
| Security | ProHance says it is audited against AICPA SOC II standards for integrity, confidentiality, and system availability. | SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore. |
| Support | ProHance offers onboarding training, additional live training on request, customer success and technical support, and customer knowledge resources. | Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support. |
Plans
In their own words
ProHanceCX
ProHanceCX is web-based, cloud-delivered workforce management software for contact centers. It covers forecasting, scheduling, intraday control, time registration, and real-time capacity planning. Predictive analytics converts historical information into forecasts and allows seasonal adjustments. A scheduling simulator models capacity, including omni-channel scenarios, then supports automatic plans by day, week, or month. The maker says it can plan for up to 15,000 employees in three minutes. Intraday tools provide skill-based planning and gap analysis for training and hiring decisions. Time Registration handles configurable allowances and can submit validated records to payroll systems through different protocols. The real-time monitor combines inbound data with AI predictions for on-the-fly planning. Listed integrations include Jira, Tableau, Asana, SAP, Salesforce, Workday, ServiceNow, DarwinBox, Oracle, and Qlik. ProHance states that deployment can go live within two weeks. It lists SOC 2 Type II, GDPR, ISO 27001, and HIPAA credentials, and says its privacy approach excludes keystrokes, mouse activity, screenshots, images, videos, and application content from collection. Pricing is on request.