PRZM vs Towbook
PRZM
getprzm.com
Towbook
towbook.comSide by side
| Figure | PRZM | Towbook |
|---|---|---|
| Price from | $100/mo | $109/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Towing Software | 8.4 (#7) | 8.7 (#4) |
| Headquarters | New York, NY | Port Huron, Michigan, United States |
| Privacy | PRZM says it does not sell personal information and does not use driver location data for advertising. | The privacy policy says Towbook will not sell, rent, trade, or use personal or vehicle information except as needed to provide requested services. |
| Purpose | PRZM combines towing dispatch, impound management, liens, and auctions in one system. | Towbook is cloud-based towing, roadside, and impound software for dispatching, impounds, and accounting. |
| Reporting | The platform offers multi-lot reporting across locations. | The product provides hundreds of report options for activity, commissions, receivables, truck expenses, revenue and sales tax. |
| Security | PRZM says it uses reasonable administrative, technical, and organizational safeguards, while noting that no system can be guaranteed completely secure. | Towbook says it uses SSL encryption for many services, account-access verification and recurring reviews of security practices. |
| Support | PRZM advertises 24/7 support for every workspace. | Towbook states that phone and email support operate 24 hours a day, 365 days a year. |
Plans
Towbook
- Basic$109 a month
- Professional$209 a month
- Ultimate+$319 a month
- Enterprise$429 a month
- Enterprise+Priced on request
In their own words
PRZM
PRZM combines towing dispatch, impound management, lien processing, and auctions in one system for towing operators and insurers. Dispatch workflows support both human and AI dispatching, and AI damage detection assists with vehicle inspections. The platform includes impound automation and connects towing operations to an auction marketplace for abandoned, salvage, and total-loss vehicles. Multi-lot reporting covers operations across locations. PRZM says it works with Auto Data Direct and other data providers for automated lien notifications and processing, and offers a white-label option to import motor club calls directly into the dispatch board. The PRZM Towing Software plan costs $100 a month and includes unlimited call volume, unlimited users, and access to every feature. Storage Alliance has no fee for towers using the PRZM storage network, but PRZM charges a transaction fee on auction sales. A 30-day trial is listed, and the service is available on Android, iOS, and the web.
Towbook
Towbook is cloud-based software for towing, roadside, and impound operations. Its web system manages dispatching, invoicing, vehicle inventory, impounds, liens, and auctions. Dispatch workflows cover accepting and assigning calls, following job progress, and managing vehicles. Digital dispatching and email processing receive calls from listed motor clubs and organizations including AAA, Agero, Allstate, Geico, Progressive, and Tesla. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet; accounting connects to QuickBooks Desktop or Online. Drivers can attach geocoded photos, collect customer signatures, create damage reports, and send receipts by email or text. Android and iPhone apps are available, and the maker says they can be used on as many devices as desired at no extra fee. The trial lasts 30 days, includes the full feature suite, and requires no credit card. Plans start at $109/mo, with no free plan. Monthly completed-call limits vary by plan, and each additional 1,000 calls above a plan limit costs $149.