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Towbook

towbook.com

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Spec score 8.7 #4 of 27 in Towing Software

What it is

Towbook is cloud-based software for towing, roadside, and impound operations. Its web system manages dispatching, invoicing, vehicle inventory, impounds, liens, and auctions. Dispatch workflows cover accepting and assigning calls, following job progress, and managing vehicles. Digital dispatching and email processing receive calls from listed motor clubs and organizations including AAA, Agero, Allstate, Geico, Progressive, and Tesla. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet; accounting connects to QuickBooks Desktop or Online. Drivers can attach geocoded photos, collect customer signatures, create damage reports, and send receipts by email or text. Android and iPhone apps are available, and the maker says they can be used on as many devices as desired at no extra fee. The trial lasts 30 days, includes the full feature suite, and requires no credit card. Plans start at $109/mo, with no free plan. Monthly completed-call limits vary by plan, and each additional 1,000 calls above a plan limit costs $149.

Spec sheet

What it does
Towbook is cloud software for towing and recovery businesses covering dispatching, impounds, reporting, invoicing, private-property, police, transport and motor-club work.Read 15 Oct 2026 · towbook.com
Purpose
Towbook is cloud-based towing, roadside, and impound software for dispatching, impounds, and accounting.Read 30 Sep 2026 · towbook.com
Mobile apps
iPhone and Android apps support calls, dispatch, status updates, receipts, photos, plate-to-VIN lookup and impound work.Read 15 Oct 2026 · towbook.com
Security
Towbook says it uses SSL encryption for many services, account-access verification and recurring reviews of security practices.Read 15 Oct 2026 · towbook.com
Privacy
The privacy policy says Towbook will not sell, rent, trade, or use personal or vehicle information except as needed to provide requested services.Read 30 Sep 2026 · towbook.com
Support
Towbook states that phone and email support operate 24 hours a day, 365 days a year.Read 15 Oct 2026 · towbook.com
Headquarters
Port Huron, Michigan, United StatesRead 28 Sep 2026 · towbook.com
Accounting integration
Towbook connects to QuickBooks Desktop or Online.Read 30 Sep 2026 · towbook.com
API and extensibility
Polytomic documents bearer-token access to Towbook accounting and line-item exports containing calls, billing, drivers, trucks, timestamps, vehicles, impounds and storage data.Read 15 Oct 2026 · polytomic.com
Billing
Towbook supports direct motor-club invoicing, payment importing, configurable statements and QuickBooks connections.Read 15 Oct 2026 · towbook.com
Company facts
LinkedIn lists Towbook Management Software as privately held, founded in 2007, headquartered in Saint Clair, Michigan, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Customer and damage workflows
Mobile workflows can collect signatures, geocoded photos, payment method, damage reports and emailed or texted receipts.Read 15 Oct 2026 · towbook.com
Damage documentation
Drivers can attach geocoded photos, collect customer signatures, create vehicle damage reports, and email or text receipts.Read 30 Sep 2026 · towbook.com
Data location
The privacy policy says services are provided from the United States and personal information may be processed there or where service providers operate.Read 15 Oct 2026 · towbook.com
Digital dispatch integrations
Listed roadside and motor-club connections include AAA clubs, Agero, Allied Dispatch, Allstate, GEICO, HONK, FleetNet, Tesla, Urgently and others.Read 15 Oct 2026 · towbook.com
Dispatching
The system lets staff accept calls, assign them, track job progress and manage vehicle inventory through a web interface.Read 15 Oct 2026 · towbook.com
Documentation
The help center provides written tutorials and a getting-started guide with videos for settings, mobile use, dispatching and mapping.Read 15 Oct 2026 · intercom.help
Founder and ownership
Crunchbase lists Dan Smith as founder and CEO and describes Towbook as a private, active web-software company; it reports 11–50 employees and no disclosed funding details.Read 15 Oct 2026 · crunchbase.com
GPS integrations
Towbook lists Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect and Webfleet for GPS feeds.Read 15 Oct 2026 · towbook.com
Impound management
Impound Manager records stored vehicles and includes state-required letters, with an Auto Data Direct integration available.Read 15 Oct 2026 · towbook.com
Legal entity
Towbook is provided by Extric LLC, doing business as Towbook.Read 15 Oct 2026 · towbook.com
Licence
The terms identify software and related content as Company property or licensed material, so the product is proprietary rather than open source.Read 15 Oct 2026 · towbook.com
Limit: Android app
Google Play reviewers report unreliable Android operation, inconsistent notifications, difficult maps and a dated interface; Towbook acknowledged no redesign timeline.Read 15 Oct 2026 · play.google.com
Limit: Apple app
Apple reviewers report iOS crashes during photos and signatures, missing offline time capture and frustrating completion prompts.Read 15 Oct 2026 · apps.apple.com
Limit: Capterra outages
Capterra includes a verified review saying an outage crippled operations, while other reviews criticize declining support and freezing software.Read 15 Oct 2026 · getapp.com
Limit: G2 reliability
G2 reviewers report slow performance, unexpected logouts, crashes, search errors and completed calls appearing out of order.Read 15 Oct 2026 · g2.com
Limit: public developer access
An independent integration analysis reports no published public Towbook developer API, webhook catalog or official SDK documentation.Read 15 Oct 2026 · rexautomaton.com
Limit: Software Advice
Software Advice reviews mention internet-related disruption and complaints that customer support declined.Read 15 Oct 2026 · softwareadvice.com
Limit: Trustpilot
A Trustpilot reviewer reports slow 10–15-second loads, missing drivers on maps and recurring crashes during high-volume dispatching.Read 15 Oct 2026 · trustpilot.com
Mapping
Mapping uses Google Maps for address completion, mileage, traffic, routing, driver locations, replay, mile-marker navigation and predicted arrival.Read 15 Oct 2026 · towbook.com
Motor club connections
Digital dispatching and email processing receive calls from listed motor clubs and organizations including AAA, Agero, Allstate, Geico, Progressive, and Tesla.Read 30 Sep 2026 · towbook.com
Notable outage
A BBB complaint states that a June 3, 2025 outage lasted several hours and caused dispatch downtime and lost revenue.Read 15 Oct 2026 · bbb.org
Notable release
The Google Play listing says the Android app was updated on October 2, 2026 and includes recent fixes and support for rest areas and junctions.Read 15 Oct 2026 · play.google.com
Plan limits
Pricing lists monthly completed-call limits by plan and says each additional 1,000 calls above the plan limit costs $149.Read 30 Sep 2026 · towbook.com
Praise: Capterra workflow
Capterra reviewers repeatedly describe easy training, driver and job tracking, quoting, digital dispatch and paperless billing.Read 15 Oct 2026 · capterra.com
Praise: G2 usability
G2 reviewers praise the user-friendly interface, address prediction, remote login, driver visibility and payment tracking.Read 15 Oct 2026 · g2.com
Praise: Software Advice
Software Advice reviewers highlight flexible dispatch tools, easy driver apps, frequent updates and strong support.Read 15 Oct 2026 · softwareadvice.com
Rating on Apple App Store
3.3 out of 5 from 419 reviewsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 82 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 3 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 82 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.6 out of 5 from 1.88K reviewsRead 15 Oct 2026 · play.google.com
Rating on Software Advice
4.8 out of 5 from 82 reviewsRead 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
3.9 out of 5 from 3 reviewsRead 15 Oct 2026 · trustpilot.com
Reporting
The product provides hundreds of report options for activity, commissions, receivables, truck expenses, revenue and sales tax.Read 15 Oct 2026 · towbook.com
Setup limitation
Initial account configuration must be completed on a desktop or laptop and is unavailable on mobile devices.Read 15 Oct 2026 · intercom.help
Trial terms
The 30-day free trial includes the full feature suite and requires no credit card on file; the site also says there are no contracts or setup fees.Read 30 Sep 2026 · towbook.com
Workflows
The web-based system manages dispatching, invoicing, vehicle inventory and impounds, liens, and auctions.Read 30 Sep 2026 · towbook.com

Plans and prices

Basic $109 a month monthly; cancellable anytime up to 250 calls/month · basic dispatching, reporting, billing, fleet and transport Read 15 Oct 2026 · towbook.com
Professional $209 a month monthly; cancellable anytime up to 500 calls/month · advanced dispatching, reporting and billing · mapping/mileage · private-property tools · multi-company Read 15 Oct 2026 · towbook.com
Ultimate+ $319 a month monthly; cancellable anytime up to 1,000 calls/month · all dispatching, mapping, mileage, billing, accounting and customer-experience features · pre-trip inspections Read 15 Oct 2026 · towbook.com
Enterprise $429 a month monthly; cancellable anytime up to 1,500 calls/month · Ultimate+ features · login restrictions Read 15 Oct 2026 · towbook.com
Enterprise+ Priced on request contact sales for large corporate enterprises Read 15 Oct 2026 · towbook.com

Every Towbook plan and price →

Strong points and limits

Strong points

  • The 30-day trial includes the full feature suite.
  • Trial signup requires no credit card.
  • Android and iPhone apps are available without device limits.
  • Customer support is available 24 hours a day, 365 days a year.

Limits

  • There is no free plan.
  • Plans impose monthly completed-call limits.
  • Each additional 1,000 calls costs $149.

Who it suits

Towbook suits towing and roadside businesses that need dispatch, billing, impound, and vehicle workflows. Its listed integrations may also suit teams using the named motor clubs, GPS services, or QuickBooks.

Towbook in depth

Read the full write-up

Overview

Towbook is cloud-based software for towing, roadside, and impound businesses that need dispatch, vehicle records, and accounting workflows in one system. It is strongest for operators handling varied call sources and vehicle-lot work; call limits and the cost of exceeding them deserve close attention.

Key features

Dispatchers can accept and assign calls, track job progress, manage vehicle inventory, and handle invoicing. Impound and storage management, liens, and auctions extend the system beyond the tow itself, which makes it relevant to businesses responsible for vehicles after they reach the lot.

Digital dispatching and email processing receive calls from AAA, Agero, Allstate, Geico, Progressive, Tesla, and other listed organizations. That is useful for operators working with those sources, though the breadth matters less to a business whose work comes through other channels. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet; QuickBooks Desktop and Online connections link operations to an established accounting workflow.

Android and iPhone apps let drivers attach geocoded photos, capture customer signatures, create damage reports, and send receipts by email or text. The ability to use as many devices as desired without an extra fee avoids a per-device charge as teams add phones or tablets. Support is available by phone and email around the clock, every day of the year, with written tutorials in a knowledge base.

Pricing

All priced plans are billed monthly and set a completed-call ceiling. Calls above the selected plan's limit cost $149 per additional 1,000, so businesses near a threshold should account for that charge when comparing tiers.

PlanPriceIncluded calls and featuresBasic$109 a monthUp to 250 calls/month; basic dispatching, reporting, billing, damage claims, fleet management, transport features, impound and storage-lot management, and commission reporting.Professional$209 a monthUp to 500 calls/month; Basic features plus advanced dispatching, reporting, and billing, basic mapping and mileage, private-property tools, all transport options, law-enforcement tools, and multi-companies.Ultimate+$319 a monthUp to 1,000 calls/month; Basic and Professional features plus all dispatching, mapping and mileage, billing and accounting, damage-claim mitigation, customer-experience features, and pre-trip inspections.Enterprise$429 a monthUp to 1,500 calls/month; Ultimate+ features plus login restrictions.Enterprise+Custom pricingFor large corporate enterprises; contact Towbook about plans.Basic suits a lower-volume operator that needs core dispatch and lot workflows, but its 250-call cap leaves little room for growth. Professional doubles that allowance and adds mapping, private-property and law-enforcement tools, and multi-company support, making it the more practical step for operators with those needs. Ultimate+ is the tier for higher call volumes and broader dispatch, accounting, and customer-experience capabilities. Enterprise adds login restrictions and another 500 calls over Ultimate+; it is aimed at businesses that need those controls. Enterprise+ uses custom pricing.

A 30-day trial includes the full feature suite and requires no credit card on file. Towbook also says there are no contracts or setup fees, so buyers can assess the complete system before committing to a monthly plan.

Platforms

Towbook runs on the web and supports Android, iOS, macOS, and Windows. Its Android and iPhone apps give drivers mobile access, while the no-extra-fee device policy suits teams using multiple phones or tablets.

Who it's for

Towbook fits towing and roadside businesses that also handle impounds, storage, liens, or auctions, particularly those working with its motor-club connections or GPS integrations. Its call-based pricing can work for operators able to forecast volume, but companies with unpredictable or consistently high call counts should weigh the $149 overage charge against the next tier. It is less compelling for a business seeking a free plan: Towbook is paid, with entry pricing at $109 a month.

Pros and cons

Broad operational coverage: Dispatch, billing, impounds, storage, liens, and auctions are brought into one system, useful to businesses managing the vehicle lifecycle.

Useful mobile documentation: Geocoded photos, signatures, damage reports, and emailed or texted receipts support field records without a per-device fee.

Relevant integrations: Connections to several motor clubs, GPS services, and QuickBooks can reduce workflow gaps for businesses already using them.

Call-based cost exposure: Monthly limits range from 250 to 1,500 calls on priced plans, with $149 charged for each additional 1,000; estimating volume is essential.

No free tier: The 30-day full-feature trial lowers the risk of evaluation, but ongoing use starts at $109 a month.

Alternatives

Compare towing software if you want to consider the wider category before settling on a platform.

RepoSystems is worth considering for lenders seeking a free self-management plan with unlimited access, a web portal for recoveries and assignments, and payment solutions.

PRZM may suit towers using its storage network, where the Storage Alliance plan carries no fee and auction sales incur a transaction fee.

Autura is an option for buyers who want free registration and browsing, with platform fees applying when purchasing through its marketplace.

TowCommand Pro may appeal to operators with fewer than two trucks who qualify for its first-year free Basic offer, followed by $79 per month.

VTS Systems is an alternative with a CLOUD Bronze plan at $99.95 a month for towing and unlimited tows or calls.

TowBridge is another paid towing-software option with a free trial.

Swoop Dispatch Management is another freemium dispatch-management option.

Tow Control Dispatch may fit operators who prefer a $99 a month plan with unlimited drivers and no per-job or per-driver fees.

Verdict

Choose Towbook if your towing business needs dispatch and mobile field documentation alongside impound, lot, and accounting workflows, especially when its listed integrations match your operation. The full-feature trial and no-extra-fee device policy are meaningful advantages; the central reason to look elsewhere is the combination of a paid entry point and call-based overages for businesses that cannot reliably predict volume.

Verdict

Towbook brings towing dispatch, impound management, and accounting workflows together, with mobile apps and listed integrations. Review the monthly call limits and overage charge when choosing a plan.

Where Specifiction places it

Alternatives to TowbookAll alternatives →