Apex Networks RMS

Spec sheet

What it does

Apex RMS is cloud software for vehicle recovery and automotive field-service operators, covering jobs, vehicles, teams, compliance and invoicing.Read 15 Oct 2026 · apex-networks.com

Purpose

Apex RMS is an all-in-one recovery management and dispatch platform for vehicle recovery operators.Read 3 Oct 2026 · apex-networks.com

Audience

Apex describes RMS as suitable for recovery businesses ranging from a single-truck operator to a national fleet.Read 3 Oct 2026 · apex-networks.com

API

A public SOAP endpoint documents authenticated operations such as GetDataDumpReport using apiLogin, apiPassword and date parameters.Read 15 Oct 2026 · rmspublictest.apex-rms.com

Integrations

RMS connects to Apex ANS for jobs from breakdown clubs and insurers, and can export invoice data to most accounting packages.Read 3 Oct 2026 · apex-networks.com

Security

Apex says it encrypts data in transit and at rest, continuously monitors systems, tests phishing scenarios and undergoes regular ISO 27001 audits.Read 15 Oct 2026 · apex-networks.com

Compliance

Compliance tools track MOT, insurance, licences and other vehicle checks with reminders.Read 15 Oct 2026 · apex-networks.com

Support

Apex says its support team is available 24/7 and provides training videos and hands-on training days.Read 3 Oct 2026 · apex-networks.com

Headquarters

Ramsgate, Kent, United KingdomRead 28 Sep 2026 · apex-networks.com

Founded

2005Read 28 Sep 2026 · apex-networks.com

Accounting integration

RMS exports invoice data to most accounting packages.Read 15 Oct 2026 · apex-networks.com

ANS fees

ANS is included at no extra cost for RMS Lite and RMS Lite Plus customers, while full RMS subscribers can add it for an additional monthly fee.Read 3 Oct 2026 · apex-networks.com

ANS integration

Apex ANS connects operators directly with insurers, breakdown providers and other work providers.Read 15 Oct 2026 · play.google.com

Automated workflows

Fleet management, automated invoicing and detailed operational reports are included in its workflow automation.Read 15 Oct 2026 · apex-networks.com

Availability

Apex says RMS is cloud-based and can be accessed from anywhere with an internet connection.Read 3 Oct 2026 · apex-networks.com

Company legal identity

Companies House lists APEX NETWORKS LIMITED as active company 05573440, incorporated on 26 September 2005.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk

Company profile

LinkedIn describes Apex Networks as privately held, founded in 2007, with 11-50 employees and headquarters at 2 Ozengell Place, Ramsgate, Kent.Read 15 Oct 2026 · uk.linkedin.com

Customer updates

Operators can send automated dispatch SMS messages, share live tracking links, and capture digital customer sign-off.Read 3 Oct 2026 · apex-networks.com

Data protection

Apex identifies itself as a UK SaaS data controller registered with the ICO under number ZA299480 and describes GDPR processing practices.Read 15 Oct 2026 · apex-networks.com

Desktop requirement

The legacy RMS client installation guide specifies Windows 7, an Intel Core 2 processor at 1.8 GHz, 2 GB RAM, 500 MB disk and 1280x1024 resolution.Read 15 Oct 2026 · download.apex-rms.com

Developer documentation

The resources area links an ANS data-transmission guide specifically for developers integrating with the ANS network.Read 15 Oct 2026 · apex-networks.com

Digital records

The platform replaces paper forms with timestamped digital records that can be collected, accessed and shared for audits.Read 15 Oct 2026 · apex-networks.com

Documentation and support

Apex provides setup guides, training videos, webinars, training days, remote Splashtop support and personalized onboarding packages.Read 15 Oct 2026 · apex-networks.com

Driver app

Drivers can accept jobs, update callout status, capture vehicle condition photos and video, and record customer sign-off from an Android device.Read 3 Oct 2026 · apex-networks.com

Fleet compliance

RMS tracks MOTs, insurance, driver licences, and vehicle checks across a recovery fleet, with timed reminders.Read 3 Oct 2026 · apex-networks.com

Google Play listing

The Google Play listing shows 10+ downloads, an August 28, 2026 update, no third-party data sharing, location and personal-data collection, and encryption in transit; no star rating is displayed.Read 15 Oct 2026 · play.google.com

Invoicing and reports

RMS can automatically generate invoices from field job details and report on response times, job volumes, and revenue by account.Read 3 Oct 2026 · apex-networks.com

Job dispatch

Control-room staff can receive, allocate and track jobs while drivers accept jobs and send status updates from the mobile app.Read 15 Oct 2026 · apex-networks.com

Job management

The platform manages callouts from first contact through final invoice, including job allocation, invoicing, compliance, HR management, and team communication.Read 3 Oct 2026 · apex-networks.com

Limit: job-break handling

A 2023 Trustpilot reviewer said drivers still received jobs during breaks and that promised tracking-icon changes remained unresolved.Read 15 Oct 2026 · trustpilot.com

Mobile platforms

The current RMS app runs on Android 11 or above; the vendor says a new app being rolled out will support Android and iOS.Read 3 Oct 2026 · apex-networks.com

Notable news

Apex announced that CTO Chris White received a Recovery Industry Lifetime Achievement Award at the 2026 Tow Show.Read 15 Oct 2026 · apex-networks.com

Ownership

Bymetric lists Apex Networks Holdings Limited as direct controller and Anjin Consultancy Ltd as ultimate controller.Read 15 Oct 2026 · bymetric.com

PinPoint

PinPoint lets customers share their location through a geolocation link so operators can find breakdowns precisely.Read 15 Oct 2026 · apex-networks.com

Praise: support

Trustpilot reviewers repeatedly describe staff as helpful, friendly and quick to resolve problems.Read 15 Oct 2026 · trustpilot.com

Praise: usability

Trustindex reviews repeatedly praise ease of use, patient training and fast technical assistance.Read 15 Oct 2026 · trustindex.io

Rating on AppBrain

0.00 out of 5 from 0 reviewsRead 15 Oct 2026 · appbrain.com

Rating on Trustindex

4.9 out of 5 from 82 reviewsRead 15 Oct 2026 · trustindex.io

Rating on Trustpilot

4.5 out of 5 from 17 reviewsRead 15 Oct 2026 · trustpilot.com

Reporting

Reporting tools track performance and trends for operational decisions.Read 15 Oct 2026 · apex-networks.com

ResQTrac add-on

ResQTrac gives stranded customers a live view of their recovery driver's location.Read 15 Oct 2026 · apex-networks.com

Scale

Apex says more than 1,000 UK and Irish operators use its platform, which handles over 5 million jobs annually.Read 15 Oct 2026 · apex-networks.com

Security and records

The site says digital job records are timestamped and accessible, and that staff access can be controlled with individual passwords and role permissions.Read 3 Oct 2026 · apex-networks.com

SMS add-on

The SMS add-on sends customer and staff messages, including job updates and feedback requests.Read 15 Oct 2026 · apex-networks.com

System requirement

The current RMS mobile app requires Android 11 or later; Apex says a newer app supporting Android and iOS is rolling out.Read 15 Oct 2026 · apex-networks.com

Uptime

Apex states that its platform handles more than five million jobs a year and has 99.99% uptime.Read 3 Oct 2026 · apex-networks.com

Vehicle reports

The video vehicle report function combines walkaround video, images and a digital vehicle condition report to help address damage claims.Read 15 Oct 2026 · apex-networks.com

Vehicle tracking

An integrated dashboard shows vehicle location, speed and movement in real time.Read 15 Oct 2026 · apex-networks.com

Web portal

A web portal lets customers outside the ANS network send work directly to RMS and view jobs and logins in real time.Read 15 Oct 2026 · apex-networks.com

Workshop add-on

The Workshop PDA app provides customizable DVSA-approved inspection sheets and technician task tracking.Read 15 Oct 2026 · apex-networks.com

Plans and prices

Every Apex Networks RMS plan and price →

Where Specifiction places it

• Towing Software#3 of 278.8