QA Touch vs ServiceNow Event Management
QA Touch
qatouch.com
ServiceNow Event Management
servicenow.comSide by side
| Figure | QA Touch | ServiceNow Event Management |
|---|---|---|
| Price from | $7/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Test Management Software | 8.6 (#9) | 8.1 (#15) |
| Founded | 2018 | 2004 |
| Integrations | Listed integrations include Jira, Monday.com, Slack, Cypress, Jenkins, WebdriverIO, TestCafe, Lighthouse, Trello, Bugzilla, GitHub, GitLab, and QA Touch API. | The Event Management Connectors release notes list integrations including Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. |
| Purpose | QA Touch is an AI-driven test management platform for planning, executing, and reporting on software testing. | Event Management collects events from different sources, analyzes their causes, and converts them into alerts that can be grouped and acted on to maintain system health. |
| Support | The company lists [email protected] as a contact for support questions. | The Event Management documentation directs users to ServiceNow Support, the Known Error Portal, and the Event Management community for help. |
Plans
ServiceNow Event Management
- ITOM AdvancedPriced on request
- ITOM PrimePriced on request
- ITOM Prime (includes Event Management)Priced on request
In their own words
ServiceNow Event Management
ServiceNow Event Management collects operational events from multiple sources, analyzes their causes, and turns them into alerts that teams can group and act on to maintain system health. It is available with IT Operations Management and runs through web and API platforms. Events can arrive directly or through a MID Server, SNMP trap, or email using push or pull integrations. Listed connectors include Datadog, Dynatrace, Azure Monitor, SolarWinds, Kafka, Zabbix, Nagios, and IBM Netcool. Event correlation supports deduplication, enrichment, routing, and suppression, and users can preview rule changes before production deployment. Generative AI extracts alert details, simplifies technical language, and presents a probable root cause. Mapping events to the CMDB shows service impact and services at risk. Alerts can trigger workflows such as service restarts or escalation. Pricing is paid and available on request.