QEval vs Whipnote
QEval
qeval.aiWhipnote
whipnote.comSide by side
| Figure | QEval | Whipnote |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Speech Analytics Software | 7.7 (#9) | 6.4 (#26) |
| Headquarters | 1903 Berry Drive, Nacogdoches, Texas 75964, United States | The site lists the address 660 4th Street, #124, San Francisco, CA 94107. |
| Maker | QEval is built and operated by ETS Labs, the AI software division of Etech Global Services LLC. | The site identifies Qurious.io, Inc. as the company behind Whipnote. |
| Support | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. | The site lists onboarding assistance, in-depth support, [email protected], and +1 (510) 559-0179. |
Plans
In their own words
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.