Qiscus vs Rasayel
Qiscus
qiscus.com
Rasayel
rasayel.ioSide by side
| Figure | Qiscus | Rasayel |
|---|---|---|
| Price from | $115/mo | $0.17/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · WhatsApp Customer Service Software | 8.8 (#6) | 8.7 (#7) |
| Rating on Capterra | 4.4 out of 5 from 7 reviews | Capterra lists Rasayel at 4.8 out of 5 from 66 reviews, with ease of use 4.8 and customer service 4.7. |
| Rating on GetApp | 4.4 out of 5 from 7 reviews | GetApp lists Rasayel at 4.8 out of 5 from 66 reviews, with value for money 4.7 and customer service 4.7. |
| What it does | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. | Rasayel is a WhatsApp-focused communication platform for sales teams with shared inboxes, broadcasts, automations, integrations and APIs. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
Rasayel
- Start$30 a month
- Grow$40 a month
- Enterprise$2,000 a month
- Enterprise$2 a year
In their own words
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.
Rasayel
Rasayel is a WhatsApp-focused communication platform for teams, combining a shared inbox with broadcasts, automations, integrations, and developer APIs. Inbox features include assignments, private notes, and personalized notifications. A no-code chatbot builder with AI features supports sales and customer-service workflows. WhatsApp capabilities include Flows, interactive and template messages, and end-to-end encryption. The listed CRM integrations are Pipedrive, HubSpot, and Salesforce: Pipedrive is included in Start, while HubSpot and Salesforce are listed for Grow. Rasayel also provides a native Zapier integration, GraphQL and REST APIs, and webhooks. The pricing feature table lists Android and iOS mobile apps. Start costs $30 a month per user, with a minimum of five team members, three WhatsApp numbers, and 10K messages per month. Grow costs $40 a month per user, with a minimum of ten team members, five numbers, and 25K messages per month. A 7-day trial is listed. WhatsApp messaging fees are paid directly to WhatsApp/Meta. Salesforce Starter Edition is not supported.