Qiscus vs WhatsHelp
Qiscus
qiscus.comWhatsHelp
whatshelp.com.brSide by side
| Figure | Qiscus | WhatsHelp |
|---|---|---|
| Price from | $115/mo | 219.80 BRL/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · WhatsApp Customer Service Software | 8.8 (#6) | 7.8 (#22) |
| Purpose | Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform. | WhatsHelp provides a system for businesses to handle customer communication and sales through WhatsApp. |
| Support | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. | Technical support is offered through WhatsApp or website chat on weekdays from 8:00 to 18:00. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
WhatsHelp
- Plano 01 usuário219.80 BRL a month
- Plano 03 usuários319.60 BRL a month
- Plano 05 usuários419.40 BRL a month
- Plano 08 usuários569.10 BRL a month
- Plano 10 usuários668.90 BRL a month
- Plano PersonalizadoPriced on request
In their own words
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.
WhatsHelp
WhatsHelp has no write-up on Specifiction yet; its figures are above.