Qualaroo vs Surveyxact NPS
Qualaroo
qualaroo.comSurveyxact NPS
surveyxact.comSide by side
| Figure | Qualaroo | Surveyxact NPS |
|---|---|---|
| Price from | $39.99/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 0 |
| Spec score · Survey And Feedback Software | 8.5 (#9) | 6.9 (#21) |
| Company history | Qualaroo says it was founded as KISSinsights in 2010 and was acquired by ProProfs in February 2020. | Surveyxact says it launched in 2002 and is part of Ramboll. |
| Data handling | Qualaroo's data FAQ says survey responses are not encrypted in storage and that access is restricted using AWS Security Groups. | Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction. |
| Founded | 2010 | 2002 |
| Integrations | Listed integrations include Salesforce, Tableau, Intercom, Zapier, Slack, HubSpot, Mailchimp, Google Analytics, and webhooks. | The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores. |
| Security | Qualaroo says customer data and its dashboard are hosted on AWS EC2 in Virginia, dashboard access uses HTTPS, and passwords are stored as one-way hashes. | Surveyxact states that it is ISO 27001-certified, GDPR-compliant, and processes data within the EU. |
| Support | Qualaroo lists live chat support 24/7, phone support Monday through Friday from 8 AM to 6 PM EST, email responses within one business day, and a help center. | Surveyxact says customers can reach platform experts by phone or email and provides a help center with support articles. |
Plans
Qualaroo
- Essentials$39.99 a month
- Business$99.99 a month
- Enterprise$1,798.88 a year
- FreeFree
- Enterprise$149.99 a month
In their own words
Qualaroo
Qualaroo gathers customer insights and contextual feedback through in-app surveys called Nudges. Teams can use it to study website and app experiences, collect product feedback, investigate conversion issues and look for ways to improve user experience. Nudges support targeting, branching logic, triggers, branding, more than 10 question types and surveys in 100+ languages. Heatmaps and session recordings show clicks, scrolling and drop-off behavior alongside feedback. For free-text responses, Qualaroo lists IBM Watson sentiment analysis, word clouds and reporting tools. Its iOS and Android SDKs support in-app feedback, and integrations include Salesforce, Tableau, Intercom, Zapier, Slack, HubSpot, Mailchimp, Google Analytics and webhooks. A free plan includes 50 responses, 500 email sends and 10k pageviews; Essentials costs $39.99 a month. The 14-day trial includes Essentials and Premium features, but CSV response downloads and branding suppression require a paid plan. Qualaroo lists live chat support 24/7, weekday phone support and email responses within one business day.
Surveyxact NPS
Surveyxact NPS has no write-up on Specifiction yet; its figures are above.