R.O. Writer vs Shopmonkey
R.O. Writer
info.rowriter.com
Shopmonkey
shopmonkey.ioSide by side
| Figure | R.O. Writer | Shopmonkey |
|---|---|---|
| Price from | $199/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 8 |
| Spec score · Auto Repair Shop Software | 8.4 (#2) | 8.3 (#3) |
| Spec score · Automotive Software | 8.2 (#4) | 8.2 (#5) |
| Spec score · Automotive Repair Software | 8.3 (#8) | 8.2 (#10) |
| Spec score · Repair Shop Software | 8.3 (#6) | 8.3 (#7) |
| Company founding | The maker states the business began in 1977, while LinkedIn lists 1989 as the founding year. | Shopmonkey says founder Ashot Iskandarian started the company in 2016. |
| Company headquarters and size | LinkedIn lists headquarters in Hunt Valley, Maryland and company size of 51–200 employees. | LinkedIn lists Morgan Hill, California headquarters and a 51–200 employee company size. |
| Digital inspections | The DVI Suite sends inspection findings, recommendations, pictures, and videos to customers. | Digital vehicle inspections use templates attached to repair orders and let technicians capture photos, videos and notes for customer review and approval. |
| Founded | 1977 | Shopmonkey says its founder opened the company in 2016. |
| Integrations | The maker lists partners across accounting, payments, marketing, parts, repair guides and tires, including QuickBooks, Global Payments, CARFAX, AutoVitals, O’Reilly, NAPA, ALLDATA and Identifix. | Documented integrations include QuickBooks Online, CARFAX, ALLDATA, PartsTech, Nexpart and RepairLink. |
| Onboarding | Onboarding includes data migration, a choice of in-person or virtual onboarding, personalized training, and follow-ups after launch. | Shopmonkey says its in-house support team can help with data migration and enterprise onboarding. |
| Praise: usability and support | GetApp reviewers commonly describe the software as user-friendly and easy to learn, while praising support staff as knowledgeable, responsive and helpful. | Independent reviewers repeatedly describe the interface as intuitive or easy to use and praise responsive customer support and onboarding. |
| Rating on Apple App Store | 1.97 out of 5 from 32 ratings | No rating overview because the app has not received enough ratings or reviews |
| Rating on Capterra | 3.9 out of 5 from 93 reviews | 4.6 out of 5 from 271 reviews |
| Rating on G2 | 3.0 out of 5 from 11 reviews | 4.6 out of 5 from 411 reviews |
| Rating on GetApp | 3.9 out of 5 from 93 reviews | 4.6 out of 5 from 271 reviews |
| Rating on Google Play | 2.2 out of 5 from 60 reviews | 3.1 out of 5 from 62 reviews |
| Rating on Software Advice | 3.9 out of 5 from 93 reviews | 4.6 out of 5 from 271 reviews |
| Support | Support hours are Monday to Friday 7am–7pm EST and Saturday 9am–5pm EST; Sunday is closed. | Shopmonkey advertises live phone, chat and email support plus guided training and a public status page. |
Plans
Shopmonkey
- Accounting add-on$99 a month
- Basic annual$215 a month
- Basic$239 a month
- Bookkeeping add-on$349 a month
- CRM Essentials add-on$349 a month
- Clever$399 a month
- Genius$499 a month
- Multi-ShopPriced on request
In their own words
R.O. Writer
R.O. Writer has no write-up on Specifiction yet; its figures are above.
Shopmonkey
Shopmonkey has no write-up on Specifiction yet; its figures are above.