RazorSync vs Salesforce Field Service
RazorSync
razorsync.comSalesforce Field Service
salesforce.comSide by side
| Figure | RazorSync | Salesforce Field Service |
|---|---|---|
| Price from | $90/mo | $80/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 10 |
| Spec score · Field Service Management Software | 8.9 (#5) | 9.1 (#3) |
| Customer portal | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. | Yes |
| Founded | LinkedIn lists RazorSync as founded in 2010. | 1999 |
| Free plan | No | No |
| Headquarters | Brentwood, Tennessee, United States | San Francisco, California, United States |
| Integrations | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Route Optimization sends addresses to Google Maps and rearranges a technician schedule for a more efficient route. | Yes |
| Scheduling | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. |
| Support | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. |
| What it does | RazorSync is cloud field-service software for scheduling, dispatching, customer records, work orders, invoicing and payments across office and field devices. | Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.