RazorSync vs ServiceMax
RazorSync
razorsync.com
ServiceMax
ptc.comSide by side
| Figure | RazorSync | ServiceMax |
|---|---|---|
| Price from | $90/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Field Service Management Software | 8.9 (#5) | 8.4 (#25) |
| Customer portal | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. | Yes |
| Headquarters | Brentwood, Tennessee, United States | Boston, Massachusetts, USA |
| Integrations | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Route Optimization sends addresses to Google Maps and rearranges a technician schedule for a more efficient route. | Scheduling considers location, skills, availability, route optimization, and job requirements. |
| Scheduling | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. | Its scheduling capabilities optimize technician assignments using location, skills, real-time availability, route optimization, and job requirements. |
| Security | RazorSync says it uses reasonable safeguards against loss, misuse and unauthorized access, while acknowledging that no security measure guarantees protection. | The ServiceMax Trust Center describes secure-by-design practices, encrypted data transmission using TLS, identity and access controls, penetration testing, and business continuity and disaster recovery planning. |
| Support | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. | Existing customers can log in to the support portal to open and monitor technical support issues. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
ServiceMax
ServiceMax is a cloud-based field service platform for managing work from scheduling and dispatch through task execution, completion reporting and invoicing. Scheduling assigns technicians based on location, skills, availability, route optimization and job requirements. Its mobile app gives technicians work orders, customer information, procedures, checklists and forms, online or offline. The platform tracks asset health, maintenance history and service interventions. Customers can follow service progress, schedule appointments and view asset data through a portal. Remote service includes IoT data, video conferencing, augmented reality tools and chat. Analytics cover technician productivity, resolution times, cost to serve and service profitability. ServiceMax is built as a Salesforce application and can integrate with SAP, ERP and CRM systems, as well as IoT data sources, through APIs and integration frameworks. It is cloud-only and available on web and mobile. The pricing page does not provide a price; pricing is available by contacting PTC. No free plan is stated. PTC describes it as intended for asset-intensive industries and large organizations with 50 or more technicians, complex equipment and service contracts, or needs for advanced scheduling, analytics and lifecycle management.