ReachOut Suite vs Salesforce Field Service
ReachOut Suite
reachoutsuite.comSalesforce Field Service
salesforce.comSide by side
| Figure | ReachOut Suite | Salesforce Field Service |
|---|---|---|
| Price from | $159/mo | $80/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 10 |
| Spec score · Field Service Management Software | 8.9 (#7) | 9.1 (#3) |
| Customer portal | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. | Yes |
| Founded | 2003 | 1999 |
| Free plan | Yes | No |
| Headquarters | White Plains, New York, United States | San Francisco, California, United States |
| Accounting integrations | ReachOut integrates with QuickBooks Online and Xero, and offers Open APIs. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
| Paid from | 9 | 175 |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
Salesforce Field Service
- Dispatcher$175 a month
- Technician$175 a month
- Contractor Plus$80 a month
- Field Service Plus$230 a month
- Agentforce 1 Field Service$650 a month
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
Salesforce Field Service
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data. Its scheduling and optimization engine automates workforce scheduling and route optimization; a dispatch console organizes employees, contractors, and robotic resources by skill or availability across territories. Work orders can be created, assigned, executed, and debriefed. Asset Service Management supports real-time tracking and preventive maintenance plans. The Android and iOS app is described as offline-first and can provide access to thousands of records without an internet connection. Customer tools include appointment scheduling and real-time updates, plus video connections with experts. Agentforce can assist with scheduling, technician briefs, troubleshooting, post-work summaries, and dispatcher exceptions. Dispatcher and Technician plans each cost $175 a month, billed annually. There is no free plan, though a free trial is listed. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling.