ReachOut Suite vs ServiceM8
ReachOut Suite
reachoutsuite.com
ServiceM8
servicem8.comSide by side
| Figure | ReachOut Suite | ServiceM8 |
|---|---|---|
| Price from | $159/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Field Service Management Software | 8.9 (#7) | 9.0 (#4) |
| Accounting integrations | ReachOut connects with QuickBooks Online and Xero to sync customers, invoices and inventory. | Accounting integrations include Xero, QuickBooks Online, and MYOB. |
| Customer portal | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. | Yes |
| Free plan | Yes | Yes |
| Free trial | A 7-day full-access trial is available without a credit card. | ServiceM8 offers a 14-day free trial without requiring a credit card. |
| Headquarters | White Plains, New York, United States | Darwin, Australia |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. | The main app is optimized for iOS, with ServiceM8 Lite available for Android. |
| Offline mode | Yes | Yes |
| Pricing currency | All listed prices are in USD. | Prices are in AUD and include GST. |
| Recurring jobs | Yes | Recurring jobs can recreate and schedule themselves automatically over time. |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
ServiceM8
- FreeFree
- Starter$29 a month
- Growing$79 a month
- Premium$149 a month
- Premium Plus$349 a month
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
ServiceM8
ServiceM8 is job management software for contractors, with tools for recurring jobs, route optimization, invoicing and payments. Teams can track staff locations and job progress, use messaging and activity feeds, and manage timesheets. Customers have a portal, and the service supports offline use. Contractors can accept card payments on site, online or through Tap to Pay on iPhone. Accounting integrations include Xero, QuickBooks Online and MYOB; other listed connections include Mailchimp, Deputy, n8n, Zapier, add-ons and a REST API. Security features include two-step authentication and a 90-day account activity log. ServiceM8 is listed for Android, iOS and macOS, and its desktop app is available for Mac or PC. The free plan covers one user and 30 jobs per month, with SMS at 10c per message. Paid plans provide unlimited users and range from $29 to $349 per month; prices are in AUD and include GST. A 14-day trial is listed, and the homepage says there are no hidden fees or contracts.