ReachOut Suite vs Spoors
ReachOut Suite
reachoutsuite.comSpoors
spoors.inSide by side
| Figure | ReachOut Suite | Spoors |
|---|---|---|
| Price from | $159/mo | $12/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Field Service Management Software | 8.9 (#7) | 8.9 (#8) |
| Customer portal | Customers can request installations, maintenance or repairs, view and approve quotes, see active invoices and track service-request status through a self-service portal. | Yes |
| Data protection | Fingent says it uses encryption where appropriate and stores servers in data centers audited under SSAE 18 SOC 1, SOC 2, HIPAA and PCI DSS v3.2. | Data is encrypted and access-controlled, with GDPR and regional compliance. |
| Free plan | Yes | Yes |
| Headquarters | White Plains, New York, United States | Chennai, India |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | The ReachOut Mobile App is available for Android and iOS smartphones or tablets through Google Play and the Apple App Store. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
Plans
ReachOut Suite
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
Spoors
- FreeFree
- Basic$12 a month
- Advanced$15 a month
- Enterprise$22 a month
- Premier EnterprisePriced on request
In their own words
ReachOut Suite
ReachOut Suite organizes field-service work, from customer requests and quotes through scheduling, dispatch, job tracking, assets, and inventory. Its technician app provides job and customer details, asset history, time tracking, image capture, forms, checklists, and invoicing. Technicians can record field data offline and create invoices on or off the field. The platform also supports teams, technician reassignment, recurring jobs, route optimization, customer access through Customer Hub, and online or offline payments by links, Customer Hub, or QR codes. It runs on Android, iOS, and the web. ReachOut integrates with QuickBooks Online and Xero and offers an open REST API; API access uses secret-token authentication. The free plan permits 25 jobs, while Standard permits 250; Premium and Ultimate list unlimited jobs. Pricing is listed in USD, with a 7-day trial and paid plans noted from $9/user/mo. Upgrading during the trial starts billing immediately.
Spoors
Spoors is field operations software for teams coordinating work through workflows, forms, and mobile devices. It runs on Android, iOS, and the web, and supports offline operation with an offline-first design. Listed capabilities include route optimization, recurring jobs, invoicing and payments, and a customer portal. Attendance and Leave Management is included with every plan, while the Free plan allows 1,000 tasks per month. Basic costs $12.00 per month and includes one workflow and 10 forms, actions, and activities; Advanced costs $15.00 per month and includes five workflows and 50 forms, actions, and activities. Enterprise costs $22.00 per month and includes unlimited forms. Spoors offers more than 60 workflow templates, real-time dashboards, and more than 80 pre-built reports. It is ISO 27001 certified and says data is encrypted and access-controlled, with granular permissions for IT administrators. The platform integrates with more than 14 business tools. Support varies by plan and may include email, phone, training, customer success management, and migration support.