Readymode vs VICIdial
Readymode
readymode.com
VICIdial
vicidial.comSide by side
| Figure | Readymode | VICIdial |
|---|---|---|
| Price from | $16.58/mo | $400/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Predictive Dialer Software | 7.4 (#19) | 8.6 (#4) |
| Dialing | Its built-in predictive dialer can automatically adjust dialing speed, and the platform includes a webphone and blended inbound and outbound calling. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Headquarters | Vancouver, British Columbia, Canada | St. Petersburg, Florida, United States |
| Integrations | Readymode lists integrations including HighLevel, InvestorFuse, Podio, Salesforce, and Balto, and says users can build custom integrations with APIs and Zapier connections. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | Readymode describes itself as hybrid-cloud, all-in-one call center software for outbound and inbound calling, a sales dialer, and CRM. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Reporting | Readymode provides reporting and analytics for agents, phone calls, and campaigns, plus live floor monitoring with listen, whisper, and interject controls. | VICIdial provides dozens of real-time and summary reports plus real-time campaign displays. |
| Security | Readymode says it uses a firewall to prevent agents from signing in from unsecured locations. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
| Support | The pricing FAQ says customers have free 24/7 support through AI chat or email, and the pricing comparison lists unlimited support for both plans. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
Plans
Readymode
- Readymode Starter (annual)$199 a year
- Readymode Starter (monthly)$239 a month
- Readymode iQ (annual)$249 a year
- Readymode iQ (monthly)$299 a month
- CustomPriced on request
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
Readymode
Readymode is hybrid-cloud call center software for inbound and outbound calling, combining a sales dialer, browser webphone, and CRM. Dialing modes include preview, power, progressive, and predictive; the predictive dialer can adjust speed automatically. CRM tools cover custom lead profiles, queues, dispositions, and prioritization. Reporting and analytics cover agents, calls, and campaigns, with live floor monitoring and listen, whisper, and interject controls. Compliance features include DNC management, state restrictions, call recording, and vendor integrations. Integrations include Salesforce, HubSpot, Pipedrive, Zoho, GoHighLevel, Close CRM, Podio, Keap, HighLevel, InvestorFuse, and Balto; APIs and Zapier can support custom connections. Browser access requires Chrome or Chromium 89+; Windows 7+ and Chrome OS 80.0.3987.137+ are listed, while macOS is unsupported. Starter costs $239 a month monthly or $199 a year annually per license; iQ costs 299.00 USD monthly or 249.00 USD annually.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.