Recursive Labs Visual Engagement Platform vs Surfly
Recursive Labs Visual Engagement Platform
recursivelabs.com
Surfly
surfly.comSide by side
| Figure | Recursive Labs Visual Engagement Platform | Surfly |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Video Customer Support Software | 8.1 (#11) | 8.2 (#10) |
| Compliance | The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles. | Surfly describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. |
| Integrations | The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text. | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. |
| Mobile support | The company says its native Android and iOS SDKs let agents view either an app or the full mobile device, with controls to shield sensitive data. | Sessions can be joined from desktop, laptop, or mobile browsers; native apps are supported through a WebView only. |
| Security | The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement. | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. |
| Support | The site offers demos and lists sales phone and email contacts for inquiries. | Existing customers can contact [email protected], and Surfly says it aims to respond to general contact requests within 48 hours. |
| What it does | Recursive Labs describes its offering as enterprise grade visual customer experience tools for seeing, guiding and assisting customers in real time. | Surfly adds universal co-browsing and collaborative features to websites, platforms, and apps. |
Plans
Recursive Labs Visual Engagement Platform
No plans published.
In their own words
Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide and assist customers in real time. Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link, without an app or download. Agents can pause the stream, annotate a frozen frame and add other participants. Mixed Reality tools allow agents to point into the video, show tools or props and draw in the stream. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive data at the element level and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch video from digital properties, and agents can move text or voice conversations to video using a one-time link. The platform also supports escalation from AI experiences to live agents. Recursive Labs describes its architecture as cloud native and API first, with dedicated instances available. Pricing is on request; no plans are available for direct purchase.
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.