ReferralMD vs Viral Loops
ReferralMD
referralmd.comViral Loops
viral-loops.comSide by side
| Figure | ReferralMD | Viral Loops |
|---|---|---|
| Price from | Free | $35/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 12 |
| Spec score · Referral Management Software | 7.3 (#26) | 8.1 (#10) |
| Analytics | ReferralMD describes AI-powered analytics and reporting across platform modules, with reporting that can integrate with a data warehouse or BI tool. | The real-time dashboard reports campaign performance by channel and shows participants’ referral and reward status. |
| Founded | 2011 | LinkedIn lists Viral Loops as founded in 2016. |
| Integrations | ReferralMD supports REST APIs, HL7, FHIR, Direct Secure Messaging, secure file exchange, and database integrations. | Documented integrations include Mailchimp, Klaviyo, Mailjet, ActiveCampaign, HubSpot, Google Analytics, Slack, Segment, Salesforce, Marketo, GoHighLevel, Stripe, Brevo, Customer.io, Mixpanel, Zapier, webhooks and custom JavaScript. |
| Purpose | ReferralMD provides referral management and patient access tools for healthcare organizations, including health systems, hospitals, and practices. | Viral Loops provides referral program templates to increase, track, and reward customer referrals. |
| Security | ReferralMD says its platform is HIPAA-compliant and meets SOC 2 and PCI security standards. | The company’s DPA says the application uses TLS encryption, hashes account passwords, protects login pages against brute force, and uses Cloudflare rate limiting and DDoS protection. |
| Support | The free plan includes a live help desk and support portal; the pricing comparison also lists email support across plans. | All plans list help center access and standard chat and email support; Power adds priority and video support. |
Plans
ReferralMD
- ReferralMD FreeFree
- ReferralMD PracticeFree
- ReferralMD EnterprisePriced on request
Viral Loops
- Start-up (annual billing)$35 a month
- Start-up$49 a month
- Start-up (monthly billing)$49 a month
- Plus (annual billing)$99 a month
- Plus$139 a month
- Plus (monthly billing)$139 a month
- Growing (annual billing)$159 a month
- Growing$229 a month
- Growing (monthly billing)$229 a month
- Power (annual billing)$279 a month
In their own words
ReferralMD
ReferralMD is a cloud-based referral management and patient access platform for healthcare organizations, including health systems, hospitals, and practices. It centralizes inbound and outbound referrals, automates intake, and tracks progress through completion. Tools include configurable workflows, provider CRM, scheduling and intake portals, Voice AI scheduling, automated fax routing, digital patient intake, and patient messaging. Analytics and reporting span platform modules and can integrate with a data warehouse or BI tool. Connection options include REST APIs, HL7, FHIR, Direct Secure Messaging, secure file exchange, and database integrations; the maker also lists experience with Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. ReferralMD says its platform is HIPAA-compliant and meets SOC 2 and PCI security standards, with encrypted data exchange, role-based permissions, and controlled access to protected health information. Users access it over the internet without installing software or provisioning servers. Its free plan has unlimited users, closed-loop referral management, automated workflows, provider CRM, scheduling and intake portals, and live help desk support.
Viral Loops
Viral Loops has no write-up on Specifiction yet; its figures are above.