Refiner vs SatisMeter
Refiner
refiner.ioSatisMeter
satismeter.comSide by side
| Figure | Refiner | SatisMeter |
|---|---|---|
| Price from | Free | $199/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · Survey Software | 8.1 (#39) | 8.0 (#57) |
| Spec score · Customer Satisfaction Software | 7.9 (#8) | 8.2 (#6) |
| Spec score · Nps Software | 8.0 (#7) | 8.3 (#4) |
| Spec score · Net Promoter Score Software | 7.9 (#11) | 8.2 (#7) |
| Spec score · Customer Feedback Software | 7.8 (#38) | 8.2 (#20) |
| Free plan | Yes | Yes |
| Headquarters | Paris, France | Prague, Czech Republic |
| Integrations | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. | Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. |
| Plan limits | Essentials supports up to 500,000 MAU, 10,000,000 monthly pageviews, 20 published surveys, and 4 environments; Growth supports up to 1,000,000 MAU, 20,000,000 monthly pageviews, 50 published surveys, and 12 environments. | Paid usage is based on responses received; after reaching the monthly response limit, SatisMeter pauses sending surveys until the next billing period instead of charging extra. |
| Security | Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. | SatisMeter says the platform was acquired by Productboard and directs customers to Productboard security information and its trust portal. |
| Support | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. | Premium support is included in every plan, and the company says it performs routine health checks and may troubleshoot technical issues beyond normal support scope. |
| Survey types | Refiner supports NPS, CSAT, CES, PMF, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. | Its survey templates include NPS, CSAT, CES, and product-market-fit surveys. |
| Targeting | Surveys can be targeted by traits, behavior, device, language, or prior responses, and triggered after events or delays. | Teams can target users by attributes, trigger surveys by events, schedule recurring surveys, and use throttling and sampling to prevent over-surveying. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.
SatisMeter
SatisMeter gathers customer feedback through surveys intended to help teams understand customers and improve products or services. Templates cover NPS, CSAT, CES, and product-market-fit surveys, with varied question types, custom colors, conditional logic, and multilingual support. Teams can target users by attributes, trigger surveys based on events, schedule recurring surveys, and use throttling and sampling to limit over-surveying. Channels listed include web, in-app, email, iOS, and Android. Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; APIs and webhooks are also available for custom connections. Results appear in a dashboard, can be sent to connected tools, and NPS data can be exported as CSV. The free plan allows 25 responses per month. Growth costs $199 per month for 1,000 responses, and paid survey delivery pauses at the monthly response limit until the next billing period. Premium support is included in every plan.