Refiner vs SightMill
Refiner
refiner.io
SightMill
sightmill.comSide by side
| Figure | Refiner | SightMill |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 2 |
| Spec score · Customer Satisfaction Software | 7.9 (#8) | 7.3 (#14) |
| Spec score · Nps Software | 8.0 (#7) | 7.4 (#10) |
| Spec score · Net Promoter Score Software | 7.9 (#11) | 7.3 (#16) |
| Headquarters | Paris, France | London, United Kingdom |
| Integrations | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. | Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options. |
| Product | Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. | SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business. |
| Support | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. | The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.
SightMill
SightMill is an online customer-experience platform for collecting feedback, analysing responses, and directing changes. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made templates include NPS, CSAT, CES, employee NPS, smiley icon, and star-rating surveys. Feedback can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time and relevant responses routed to teams. Email surveys support personalized messages, customer domains and addresses, and one-click feedback. Website surveys can be installed directly or through a WordPress plugin, with display rules and score-based follow-up questions. Integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, plus webhook, REST API, and Zapier options. SightMill offers web and API access, a free 14-day trial with all functionality enabled, and paid plans priced on request. There is no free plan. The provider is SightMill Ltd in London.