Refiner vs SurveyLab
Refiner
refiner.io
SurveyLab
surveylab.comSide by side
| Figure | Refiner | SurveyLab |
|---|---|---|
| Price from | Free | $40.83/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 11 |
| Spec score · Survey Software | 8.1 (#39) | 9.3 (#5) |
| Founded | 2018 | HandWiki records the initial SurveyLab release as 2006 and attributes it to Polish company 7 Points. |
| Free plan | Yes | Yes |
| Headquarters | Paris, France | Warsaw, Poland |
| Integrations | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. | Listed integrations include Zapier, Salesforce, Zendesk, Slack, Intercom, LiveChat, Google Analytics, Google Drive, Synerise, Cint and Dynata. |
| Reporting | Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters. | SurveyLab produces real-time graphical reports with filters, trends, dashboards, cross-tabs and segment comparisons. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
SurveyLab
- FreeFree
- Starter$49 a month
- Starter$490 a year
- Advanced$99 a month
- Advanced$990 a year
- Professional$249 a month
- Professional$2,490 a year
- Starter$49 a month
- Advanced$99 a month
- Professional$249 a month
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.
SurveyLab
SurveyLab is a survey platform from a company headquartered in Warsaw, Poland. It offers logic branching, custom branding, response analytics, API access, a respondent panel and a Survey API. The pricing model is freemium, with a free plan and a 14-day trial. Free costs nothing and allows 50 responses total. Starter costs $49 a month, billed monthly, for 1,000 responses per month. Advanced costs $99 a month, billed monthly, for 2,500 responses per month. Professional costs $249 a month, billed monthly, and includes 10,000 responses and 3 users. Enterprise includes unlimited responses and 5+ users, but no price is listed. The stated response limit is 1,000 responses per month, matching Starter’s allowance. The listed platform is API, so buyers should account for how API access fits their survey workflow and plan selection.