Refiner vs Thermostat
Refiner
refiner.ioThermostat
thermostat.ioSide by side
| Figure | Refiner | Thermostat |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Net Promoter Score Software | 7.9 (#11) | 7.7 (#12) |
| Integrations | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. | Direct campaign integrations listed are Stripe, Mailchimp, ConvertKit, and Drip; the page also describes Zapier connections. |
| Product | Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. | Thermostat provides NPS survey software using one-question surveys with an optional feedback box. |
| Reporting | Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters. | Reporting includes filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. |
| Support | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. | The pricing table lists email support for all plans, priority email support for paid plans, and phone support for Enterprise. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.
Thermostat
Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.