Remotely vs ScreenMeet Remote Support
Remotely
github.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | Remotely | ScreenMeet Remote Support |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 4 |
| Spec score · Remote support tools | 7.3 (#39) | 8.8 (#9) |
| Spec score · Remote Support Software | 7.3 (#42) | 8.7 (#10) |
| Spec score · Remote desktop software | 7.0 (#131) | 9.1 (#10) |
| Purpose | Remotely is a remote control and remote scripting solution built with .NET 8, Blazor, and SignalR. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Remote control | The project supports attended and unattended remote control, with an option to require user consent for unattended access. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Security controls | Configuration includes options for enforcing HTTPS, requiring two-factor authentication, and requiring authentication to establish a remote control connection. | The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. |
| Self-hosting | The README provides a Docker Compose quickstart for running the server. | The service is described as cloud-based and hosted on AWS rather than as an on-premises deployment. |
| Session recording | Administrators can enable remote control session recordings on the server, with retention governed by the configured data retention period. | Yes |
| Support | The project directs users needing help with other network setups to GitHub Discussions, Reddit, or another social site. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
| Supported platforms | desktop | desktop,mobile,browser |
Plans
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.