REP AI vs Stept
REP AI
hellorep.aiStept
stepped.aiSide by side
| Figure | REP AI | Stept |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · AI Customer Service Agents | 7.8 (#20) | 8.4 (#4) |
| Spec score · Chatbot Builders | 8.0 (#127) | 8.8 (#29) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | Yes |
| Integrations | The integrations page lists Shopify, Salesforce Commerce Cloud, WooCommerce, Klaviyo, Gorgias, Zendesk, Instagram, Facebook Messenger, WhatsApp, and Slack among supported platforms and apps. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Knowledge-base answers | Yes | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. |
| Security | The product page describes its infrastructure as SOC2-ready. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
REP AI
- EnterprisePrice not published
- AI Support Agent$49 a month
- AI Sales Agent$99 a month
- AI Concierge$118 a month
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.