Replicant vs Voiceflow
Replicant
replicant.com
Voiceflow
voiceflow.comSide by side
| Figure | Replicant | Voiceflow |
|---|---|---|
| Price from | — | $81/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 7 |
| Spec score · AI Customer Service Agents | 6.8 (#42) | 8.7 (#1) |
| Spec score · AI Voice Agents | 6.8 (#29) | 8.7 (#4) |
| Company history | Replicant says it was founded in 2017 by Gadi Shamia and Benjamin Gleitzman. | The company says it began with Alexa and Google interactive-story experiments in a dorm room and later expanded to voice, chat and connected-device experiences. |
| Data protection | Replicant says customer data is never retained, reused, or used for training, and that sensitive data is automatically redacted from interactions and records. | The security page describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. |
| Founded | 2017 | 2019 |
| Integrations | Featured integrations include Salesforce, Genesys, and Cisco; the site also lists Zendesk, Talkdesk, Stripe, Shopify, ServiceNow, Twilio, SAP, and others. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Security certifications | The security page states that SOC 2 Type 2, PCI DSS, and HIPAA certifications are independently validated. | Voiceflow states that it is SOC 2 Type II audited, ISO/IEC 27001:2022 certified, GDPR compliant and HIPAA compliant. |
| Support | Replicant says it embeds conversational AI delivery experts into customer teams and provides ongoing improvement support. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| What it does | Replicant provides enterprise AI agents that automate customer conversations across voice, chat, and SMS. | Voiceflow provides tools to build, test, deploy and monitor customer-facing chat and voice agents across channels and languages. |
Plans
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.